1. NetSuite Basics
  2. Artificial Intelligence (AI) in NetSuite

Artificial Intelligence (AI) in NetSuite

You may have questions about how NetSuite application features use artificial intelligence (AI) and machine learning (ML). AI is computer software that simulates how humans think and reason. ML lets computer systems learn and improve from experience, without explicit programming.

Features in NetSuite that use AI and ML include:

NetSuite also uses AI behind the scenes, monitoring for anomalies to help keep your NetSuite account secure.

Note:

Oracle NetSuite is continuously developing features and enhancements powered by AI. As we add more AI into NetSuite, you can learn more about it in the help article What's New in NetSuite AI, in the NetSuite Help Center, in SuiteAnswers, and in the Oracle Help Center.

NetSuite Expert in SuiteAnswers

NetSuite Expert in SuiteAnswers is designed to make your searches more powerful. NetSuite Expert lets you ask your question in natural language and gives you a focused answer. NetSuite Expert uses retrieval-augmented generation, or RAG, to answer your question with a summary of the information you need. The summary also gives you citations for the sources and includes links to the specific articles.

NetSuite Expert helps you use SuiteAnswers content, including NetSuite Help Center topics and knowledge base articles. For more information, see NetSuite Expert in SuiteAnswers, FAQ: NetSuite Expert in SuiteAnswers, and Generative AI Availability in NetSuite.

SuiteScript Generative AI APIs

SuiteScript Generative AI APIs let you expand and customize how you use generative AI in NetSuite. By using the N/llm Module in your SuiteScript code, you can send prompt requests to supported large language models (LLMs) and get responses back from the LLMs. NetSuite uses LLMs hosted by the OCI Generative AI service.

See SuiteScript 2.x Generative AI APIs, N/llm Module, and Generative AI Availability in NetSuite for more information.

Text Enhance

Text Enhance uses generative AI to help you create and improve content, such as item descriptions or job descriptions. In accounts with Text Enhance, it's enabled by default and is limited to NetSuite users with internal roles. If you're a user with the Administrator role, you can enable Text Enhance for external roles or disable Text Enhance for the whole account.

See Using Text Enhance, Manage Text Enhance Preferences, and Generative AI Availability in NetSuite for more information.

Prompt Studio

If you're a user with the Administrator role, Prompt Studio lets you customize system prompts and Text Enhance actions for your company, and you can also create new ones. Prompts are the instructions given to an LLM. Text Enhance actions are the options you see in Text Enhance menus. These actions let you generate or change text in text area fields, long text fields, or rich text fields. You can also use your custom Prompt Studio prompts in your SuiteScript code.

See Prompt Studio, Managing Prompts and Text Enhance Actions Using the N/llm Module, and Generative AI Availability in NetSuite for more information.

Bill Capture

Bill Capture uses AI and ML to scan your vendors' invoices and create NetSuite bills. Bill Capture gives you matches or suggestions for review, and over time, learns from the ones you confirm. See Email or Upload Vendor Bill Files Into NetSuite Using Bill Capture. See also Enhancements to Bill Capture for information about the most recent changes.

Intelligent Recommendations

Intelligent Recommendations uses AI to suggest items that your customers may want to buy.

Supply Chain Control Tower

AI in the Supply Chain Control Tower feature lets you simulate inventory supply and demand across your whole supply chain. NetSuite uses these forecasting simulations, or snapshots, to analyze whether inventory levels match customer demand or your planned levels.

Related Topics

General Notices