1. Commerce
  2. Store Front
  3. Orders
  4. Direct Invoice Payment

Direct Invoice Payment

The Direct Invoice Payment feature lets your customers conveniently pay an invoice online, using a computer or mobile device. Instead of having to contact you directly, your customers receive an email with a link to the invoice in the My Account area of your Commerce website. They can then use a stored payment method to pay without re-entering their info.

Note:

Direct Invoice Payment is a different feature from Payment Link. Direct Invoice Payment lets your customers make payments in the My Account area of your website and Payment Link lets customers make payments on a payment link checkout page. For information about Payment Link, see Payment Link.

After configuring the Direct Invoice Payment URL, you can customize the email and invoice templates to inform customers that an invoice is ready for payment.

To use Direct Invoice Payments:

  1. Configure Direct Invoice Payment URL

  2. Customize Direct Invoice Payment Template

  3. Customize Invoice Transaction Form

Configure Direct Invoice Payment URL

To use Direct Invoice Payments, you're required to set up the payment URL. You can select one of the domain names associated with your Commerce website to be used as a default link for your customers to be redirected to when they pay an invoice.

To configure the Direct Invoice Payment URL:

  1. In NetSuite, go to Commerce > Direct Invoice Payment.

  2. Select your website.

  3. Select the domain associated with your website which you want to use for the default link you send to your customers.

  4. Click Save.

The Direct Invoice Payment URL format is:

example.com/ssp-application-url/my_account.ssp?fragment=/invoices/invoicenumber

Customize Direct Invoice Payment Template

The Direct Invoice Payment feature comes with a template that generates invoices for customer emails. You're able to customize this template, which formats both printed and email versions of the Standard Invoice Transaction Form. The template includes a link to the Direct Invoice Payment URL, located at the bottom.

To customize the Direct Invoice Payment Template:

  1. In NetSuite, go to Customization > Forms > Advanced PDF/HTML Templates.

  2. Next to Standard Direct Invoice Payment PDF/HTML Template, click Customize.

  3. Make any necessary changes, including updating the direct invoice payment label text.

  4. Click Save.

Customize Invoice Transaction Form

You can select the Direct Invoice Payment Template for printed and email transactions by editing the Standard Product Invoice Transaction Form.

To customize the Invoice Transaction Form:

  1. In NetSuite, go to Customization > Forms > Transaction Forms.

  2. Next to Standard Product Invoice, click Customize.

  3. Choose a print template: From Print Template, select Standard Direct Invoice Payment PDF/HTML Template.

  4. Choose an email template: From Email Template, select Standard Direct Invoice Payment PDF/HTML Template.

  5. Click Save.

Related Topics

General Notices