Enabling the Track Service Time Feature

This feature is not enabled by default. To enable the feature, you must add the timetracking property and set it to true in your FSM Configuration.

Important:

If you intend to enable the Track Service Time feature for the first time, test the feature in a sandbox before enabling it in a production account.

To enable the Track Service Time feature:

Go to Field Service > Administration > Configuration.

In the Editor text area, add the timetracking property:

                },
  "time": {
    "timetracking": true
  },

Click Save.

For more information about updating the FSM Configuration, see Updating the Configuration File.

Setting Up the Technician's Tasks

After you enable the feature, ensure all tasks on the mobile app are set to Not Started for each technician. Only one task can be active at a time in the mobile app. Complete any other In Progress tasks in NetSuite.

If more than one task is active in the mobile app, the technician may need a service manager to update the tasks in NetSuite.

To enable the Track Service Time feature:

Setting Up the Technician's Tasks

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