Email Approval Log Cleanup
For more information about the setting for your cleanup, see Setting Up Email Approval Preferences.
With a scheduled script and your cleanup retention setting, the system will clear out the following logs:
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Email reply logs created before the retention period that have been approved or rejected.
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Email reply logs created after the retention period that are still in Pending Approval and don’t have a Next Approver.
Email reply logs created after the retention date, but still under review are kept. These logs are in Pending Approval status and have assigned next approvers, meaning the approval action hasn’t been implemented yet.