Apply Refund to a new Gift Card
Follow these steps to apply a returned item refund to a gift card in NetSuite Point of Sale (NSPOS). Funds must go to a new gift card; you cannot add funds to an existing card, even if it was used to purchase the items originally.
To apply a refund to a new gift card:
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From the Main (bottom) button bar, tap Voids/Returns.
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Choose the type of return:
With a Receipt
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Tap Return Receipt Search.
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Scan the receipt bar code or enter the transaction number from the receipt.
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If prompted, find and select the Customer.
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Select the items to return. For all items, tap Return All.
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If prompted, select a Reason Code.
Without a Receipt
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Tap Return w/o Receipt.
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Scan the item bar codes or enter manually.
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If prompted, select a Reason Code.
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When all return items appear in the journal, tap Sell Gift Card or Issue Gift Card from the right button bar.
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Enter the amount to add to the new Gift Card. This should match the item return total, including taxes.
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Swipe the Gift Card or enter the Gift Card number and authorization code printed on the card.
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Tap AMT DUE. This should now be $0.00.
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Select a payment method of Cash. This completes the transaction and prints the receipt.
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Give customer the printed receipt. This provides the returned item list and details about the Gift Card.
Customer must wait 15 minutes before checking balance or using the Gift Card.