Tracked Events
The following topics provide helpful information about the differences between events tracked by Google Tag Manager (GTM) and Google Analytics 4 (GA4), and by different Commerce web store implementations:
Tracked Events in Web Store Implementations with GTM
For implementations of SuiteCommerce Advanced (SCA) 2018.2 – 2022.2 using Google Analytics 4 with the Google Tag Manager Commerce Extension, review the data-layer structure of SCA version 2023.1 or later and compare it with your current version. With the release of SCA 2023.1, modifications were made in the data-layer code to comply with Google and correctly track information with Google Analytics events. For information about the suggested data-layer structure you should use, see Google Tag Manager Events Not Displaying in Data Layer Upon Checkout.
The following table lists the standard events tracked by your web store implementation after you have enabled the GTM feature:
|
Event |
SCA 2023.1.2 and Later |
SCA 2023.1 and 2023.1.1 |
SCA 2018.2 - 2022.2 |
SCA Aconcagua and Earlier |
|
action (reorder click, reorder list, create-account)
Note:
The create-account event is used when a guest shopper is on the Checkout page and decides to create an account. The shopper becomes a registered user and is no longer a guest shopper. |
|
|
|
|
|
add_payment_info |
|
- |
- |
- |
|
add_shipping_info |
|
- |
- |
- |
|
addToCart |
|
|
|
- |
|
addToWishlist |
|
|
|
- |
|
cartUpdate |
|
|
|
- |
|
cartView |
|
|
|
- |
|
checkoutAsGuest |
|
|
|
- |
|
checkoutView |
|
|
|
- |
|
homeView |
|
|
|
- |
|
login |
|
|
|
- |
|
nonEcommercePageView |
|
|
|
- |
|
pageView |
|
|
|
|
|
proceedToCheckout |
|
|
|
- |
|
productList |
|
|
|
|
|
register |
|
|
|
- |
|
revenue |
|
|
- |
- |
|
selectPayment |
|
|
|
- |
|
productClick |
|
|
|
- |
|
productListEvent |
|
|
|
- |
|
productView |
|
|
|
- |
|
refund |
|
- |
- |
- |
|
remove_from_cart |
|
- |
- |
- |
|
search |
|
- |
- |
- |
|
searchResults |
|
|
|
- |
|
share |
|
- |
- |
- |
|
transaction |
|
|
|
|
Tracked Events in Google Tag Manager Versus Google Analytics 4
The following table lists the differences between the events tracked in the Google Analytics 4 (GA4) component of Google Tag Manager (GTM) and GA4 when it is used without GTM:
|
Event |
GA4 with GTM |
GA4 without GTM |
|
action (reorder click, reorder list, create-account)
Note:
The create-account event is used when a guest shopper is on the Checkout page and decides to create an account. The shopper becomes a registered user and is no longer a guest shopper. |
|
|
|
add_payment_info |
|
- |
|
add_shipping_info |
|
- |
|
addToCart |
|
- |
|
addToWishlist |
|
- |
|
cartUpdate |
|
- |
|
cartView |
|
- |
|
checkoutAsGuest |
|
|
|
checkoutView |
|
- |
|
homeView |
|
- |
|
login |
|
|
|
nonEcommercePageView |
|
- |
|
pageView |
|
|
|
proceedToCheckout |
|
- |
|
productClick |
|
- |
|
productList |
|
- |
|
productListEvent |
|
- |
|
productView |
|
- |
|
refund |
|
- |
|
register |
|
|
|
remove_from_cart |
|
- |
|
selectPayment |
|
- |
|
search |
|
- |
|
searchResults |
|
- |
|
share |
|
- |
|
transaction |
|
|