Approving Cash Sales that Have a Payment Hold

Cash sales that have a payment hold are saved with the Unapproved Payment status and are non-posting until they are approved.

Important:

Cash sale transactions flagged with a payment hold are not saved if the Preserve Transactions when Payment is on Hold preference is disabled. You can find this preference on the Items/Transactions subtab at Setup > Accounting > Preferences > Accounting Preferences.

View payment event details of the unapproved cash sale and determine how to proceed. You can delete the cash sale or override the payment hold after reviewing the cash sale.

Cash sales that have a payment hold can be approved in one of the following ways:

• Manually

  To approve a cash sale, open the cash sale, and then click the Override Payment Hold button. The ledger account on the transaction is determined depending on the account selected on the payment method record.

  Only users with a role that includes the Override Payment Holds permission can access the Override Payment Hold button on a cash sale transaction. If you are unable to access the Override Payment Hold button, contact your NetSuite administrator.

  Warning:

  When you approve a transaction with the Override Payment Hold button, NetSuite does not send another request to the gateway to validate the payment. Before you click this button, make sure you have validated the payment outside of NetSuite. For example, check your bank account or contact the gateway back office.

• Automatically

  In some cases, the gateway may later confirm the payment by sending a new request to NetSuite:

  • If the request contains the Accept status, the transaction status automatically changes to Deposited or Not Deposited. The ledger account on the transaction is determined depending on the account selected on the payment method record.

  • If the request contains the Reject status, the transaction remains non-posting and has the Unapproved Payment status.

Viewing Cash Sales that Have a Payment Hold

To view cash sale transactions that have a payment hold, create a saved transaction search as follows:

1. Go to Opportunities > Transactions > Manage Payment Holds.

2. Click Transaction.

3. In the Filter field on the Criteria subtab, do the following:

   • Set Payment Event Result to Payment Hold.

   • Set Type to Cash Sale.

For more information about saved searches, see Defining a Saved Search.

For information about voiding, deleting, or closing a cash sale, see Voiding, Deleting, or Closing Transactions.

Related Topics

• Entering a Cash Sale
• Printing a Sales Receipt
• Refunding a Cash Sale
• Managing Undeposited Cash Sales

General Notices