Sales Activity by Sales Rep Detail Report
The Sales Activity by Sales Rep Detail report lists the sales activities entered by each sales rep during a specific time period. Activities include the following:
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events, tasks, and phone calls this sales rep entered that are associated with a customer
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email and other messages the sales rep sent to customers
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campaigns
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cases that have activities associated with them
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user notes on customer records and transactions
With Narrative Insights, you can use generative AI to summarize the report, helping sales managers and teams analyze individual performance, identify successful behaviors, and target coaching opportunities.
The generated insights may include:
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Identification of representatives with the highest and lowest successful outcomes, highlighting top performers and specifying their results
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Callouts of lowest performing representatives or negative trends to help managers focus coaching or intervention
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Summaries of observable trends or correlations in activity type and outcome
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Executive-level insights that support targeted improvements based on clear performance patterns
To generate an insight on the Sales Activity by Sales Rep Detail report, the Enable Narrative Insights preference must be enabled in the Narrative Insights tab of the AI Preferences page. This preference is enabled by default. For more information, see Managing Narrative Insights Preferences.
For more information about Narrative Insights, see Narrative Insights Overview.
To view the Sales Activity by Sales Rep Detail report:
Go to Reports > Pipeline Analysis > Sales Activity by Sales Rep > Detail.
A popup message appears to let you know your report is loading. The status bar in the footer of the report indicates the progress as your report loads. You can click Cancel Report next to the status bar to stop the report from loading.
This report does not support reporting by period even when the Report by Period preference is set to All Reports. You can configure the Report by Period preference. Go to Home > Set Preferences. The preference is on the Analytics subtab.
To generate an insight on the Sales Activity by Sales Rep Detail report:
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Filter the report to include only the information you want the insight to reflect.
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Click the Generate Insight button.
The Narrative Insights dialog is displayed. You can generate the insight again at any time by clicking the Generate Insight button.
Insights may differ each time they're generated, even when you're viewing the same data.