Voiding a UPS Order
NetSuite Ship Central is NetSuite's standard shipping solution. For more information, see NetSuite Ship Central.
The Shipping Integration with FedEx, UPS, and USPS/Endicia is not available to new customers. It is available with limited support only for existing customers before they transition to NetSuite Ship Central.
For more information about transitioning to NetSuite Ship Central, including the self-service procedure, see Upgrading from Integrated Shipping to NetSuite Ship Central (SuiteAnswers ID 1015202).
Depending on business requirements, you can use the ShipStation Connector in NetSuite Connector as an alternative. For more information, see Managing the ShipStation Connector in NetSuite Connector.
For more information about selecting the best shipping solution for your needs, see Comparing NetSuite Shipping Options (SuiteAnswers ID 1046701).
You can void a UPS shipment after you fulfill a sales order, if UPS hasn't received the package. This cancels the UPS order, and your account isn't charged. You can't void an order after a UPS driver or drop-off location scans it.
To void a UPS shipment:
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Go to Transactions > Sales > Fulfill Orders > List.
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Beside the fulfillment you want to void, click Edit.
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In the Actions list, click Delete.
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In the delete box, select a Deletion Reason.
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Enter the reason for deleting this fulfillment in the Memo field.
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Click Delete.
If the order has a UPS integrated shipping item, NetSuite displays a message that confirms whether it voided the UPS order.
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If the void is successful, NetSuite deletes the fulfillment. UPS won't pick up the order or charge your account. You can't print a barcode label.
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If the void is unsuccessful, NetSuite still deletes the fulfillment. It sets an alert to remind you to contact UPS and void the order manually.
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The most common reasons for an unsuccessful void are:
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The package has already been scanned by a UPS driver or drop-off location.
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More than 24 hours have passed since the tracking number or label was issued.