1. Order Management
  2. Order Fulfillment and Shipping
  3. Shipping
  4. UPS
  5. UPS Customer Returns

UPS Customer Returns

Important:

NetSuite Ship Central is NetSuite's standard shipping solution. For more information, see NetSuite Ship Central.

The Shipping Integration with FedEx, UPS, and USPS/Endicia is not available to new customers. It is available with limited support only for existing customers before they transition to NetSuite Ship Central.

For more information about transitioning to NetSuite Ship Central, including the self-service procedure, see Upgrading from Integrated Shipping to NetSuite Ship Central (SuiteAnswers ID 1015202).

Depending on business requirements, you can use the ShipStation Connector in NetSuite Connector as an alternative. For more information, see Managing the ShipStation Connector in NetSuite Connector.

For more information about selecting the best shipping solution for your needs, see Comparing NetSuite Shipping Options (SuiteAnswers ID 1046701).

After you fulfill an order, print a customer return label. Include it with the outbound package.

To provide a UPS customer return label:

  1. To open the shipping item, go to Shipping > Lists > Shipping Items

  2. Beside the item you want to print labels for, click Edit.

  3. Click the Shipping Labels subtab.

  4. To print customer return labels for each order fulfillment, check the Return Label Integration box.

    Customer return labels are available only with UPS integration. You can provide them for domestic and international shipments.

  5. Click Save.

    • NetSuite prints the return label when you print the package shipping label.

    • The return address on the label is based on the company, subsidiary, or location.

    • The sales order form and invoices from the item fulfillment include the return-service tracking number.

    • When a customer uses a return label, follow the return authorization workflow.

For setup and usage instructions, see the following customer return label topics:

Add a Return Address

For each site that accepts returns, make sure a customer return shipping address is recorded. You can add a return address at the location or company level. If you use NetSuite OneWorld, you can also add it at the subsidiary level.

To add a location return address:

  1. Go to Setup > Company > Classifications > Locations.

  2. Beside the location you want to update, click Edit.

  3. In the Address subtab, beside the Return Address field, click Edit.

  4. Complete the return address window.

  5. Click OK.

  6. Click Save.

To add a subsidiary return address:

  1. Go to Setup > Company > Classifications > Subsidiaries.

  2. Beside the subsidiary you want to update, click Edit.

  3. In the Address subtab, beside the Return Address field, click Edit.

  4. Complete the return address window.

  5. Click OK.

  6. Click Save.

To add a company return address:

  1. Go to Setup > Company > Company Information.

  2. In the Address subtab, beside the Return Address field, click Edit.

  3. Complete the return address window.

  4. Click OK.

  5. Click Save.

The order return address serves as the location return address. If the location doesn't have a return address, NetSuite uses the subsidiary return address. Otherwise, it uses the company return address. If no return address is available, enter one manually for each item fulfillment. The following diagram summarizes the return address workflow.

Flowchart showing steps in the UPS return process

Update UPS Shipping Items for Return Labels

To print return labels when fulfilling UPS shipping orders, enable Return Label Integration. NetSuite prints the return label with the shipping label.

To update UPS shipping items for customer return labels:

  1. Go to Shipping > Lists > Shipping Items.

  2. For the UPS shipping item that you want to update, click Edit.

  3. On the Shipping Labels subtab, check the Return Label Integration box.

  4. Select a UPS integrated shipping item.

  5. Click Save.

Fulfill Orders with UPS Customer Return Labels

When you fulfill an order with an integrated UPS shipping item enabled for Return Label Integration, NetSuite prints the return label with the shipping label.

Follow the order fulfillment process. When you save the fulfillment, select Save and Print Label. You can also print shipping labels in bulk from Transactions > Management > Print Checks and Forms. The return tracking number appears with the shipment tracking number on the order fulfillment, cash sale, and return authorization records.

Processing UPS Customer Returns

When a customer returns an order with a UPS return label, follow your customer returns workflow. NetSuite displays the original order's return tracking number on the return authorization.

For information about processing returns, see Customer Returns Process and Entering a Linked Return Authorization.

Related Topics:

General Notices