When a customer's check is returned to you from the bank for insufficient funds (NSF) and you have already deposited the amount in NetSuite, use a journal entry to correct account balances. See Correcting Account Balances for NSF Checks Using a Journal Entry.
The original invoice remains closed and the balance due shows as a new receivable and is not aged based on the original receivable.
If you want to charge the customer a fee for the returned check, see Returned Check/NSF Fees.
- Accepting Customer Payments Workflow Chart
- Applying a Payment on the Customer Payment Page
- Applying a Payment on an Invoice
- Correcting Payments to Invoices
- Entering Payment Information on a Transaction
- Removing Credits from Deleted Customer Payments
- Reversing or Deleting Customer Payments
- Approving Customer Payments
- Managing Undeposited Customer Payments
- Consolidated Payments
- Payment Receipts
- Creating a Payment Method
- Allowing Customers to Pay Online
- Correcting Account Balances for NSF Checks Using a Journal Entry
- Returned Check/NSF Fees