Crediting an Authorized Customer Return
You can credit a customer for an authorized return by issuing a credit memo in the amount they paid for the item. Customer Credit Memos are records of credit that decrease the amount a customer owes you.
When you generate a credit from the return, you ensure that the customer is credited the appropriate amount for the item they are returning.
To credit an existing authorized return:
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Go to Transactions > Customers > Issue Return Authorizations > List (Administrator).
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Click View next to the authorization you want to credit.
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On the authorization, click Refund.
Note:Clicking Refund opens a credit memo.
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On the credit memo, verify the quantity and amount shown for the items.
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Click Save.
Now, the customer is credited for the items on the return authorization.
For information about crediting items before they are received, read Preferences for Customer Returns.
When a credit is issued, the credit can be used in the following ways:
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Apply the credit amount toward the customer's account balance.
For information, read Applying a Customer Credit Memo.
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Refund the amount of the credit to the customer.
For information, read Refunding an Authorized Customer Return.