Viewing the Status of a Vendor Return Authorization
Each vendor return authorization has a status that reflects where the return is in the shipping and crediting process.
To view the status of a return authorization:
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Go to Transactions > Purchases > Enter Vendor Return Authorizations.
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The list shows the status of each return authorization in the Status column.
Depending on whether the Advanced Shipping feature is enabled, the status of a return could be as follows:
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With Advanced Shipping on:
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Pending Approval – The return is not yet approved.
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Pending Return – The return is approved and pending the shipment of items to the vendor.
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Partially Returned – Not all items have been shipped to the vendor.
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Pending Credit – All items on the return are shipped to the vendor and it is pending the creation of a vendor credit. This can include partially credited returns.
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Pending Credit/Partially Returned – Some items on the return are shipped to the vendor. It is pending the creation of a vendor credit for shipped items.
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Credited – The return is completely shipped and credited.
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Canceled – The return has been canceled.
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Closed – The return is closed.
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With Advanced Shipping off:
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Pending Approval – The return is not yet approved.
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Pending Refund – The return is approved and is pending receipt and refund of the item.
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Partially Credit – The return is partially shipped and credited.
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Credited – The return is completely shipped and credited.
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Canceled – The return has been canceled.
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Closed – The return is closed.
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The default status for vendor returns is set by an administrator in the Returns section on the Order Management subtab. Go to Setup > Accounting > Preferences > Accounting Preferences.
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If you use the approval process for vendor return authorizations, Pending Approval is your default status.
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If you do not use the approval process, Pending Receipt is your default status.
You can change the status for each vendor return authorization in the Status field, if needed.
You can click Show Activity on a vendor return authorization record to see what has already been shipped and credited for a return.
Related Topics
- Vendor Return Authorization Overview
- Creating a Vendor Return Authorization
- Creating a Vendor Return Authorization From an Existing Purchase Order
- Approving a Vendor Return Authorization
- Canceling a Vendor Return
- Shipping Authorized Vendor Returns
- Crediting an Authorized Vendor Return
- Vendor Returns for Drop-Ship Orders
- Closing a Line Item on a Vendor Return Authorization
- Vendor Returns