Refreshing Sandbox Accounts

You can refresh each of your sandbox accounts from your production account whenever you need to.

Note:

If you are on a Premium, Enterprise, or Ultimate service tier, you can refresh each of your sandbox accounts from either your production account or another sandbox account.

The account where the data is copied from is referred to as the source account. Refreshing a sandbox account copies all configurations, data, user passwords, and customizations from the source account into the target sandbox account. Any changes you have made to the target sandbox account are overwritten.

Accounts are not taken offline when a refresh is requested.

Users can use the sandbox account while a new copy is being prepared. Before you activate the new sandbox, save any changes you've made since the refresh request. These changes must be saved outside of the sandbox account so that they are available to be added to the new sandbox after activation. Administrators receive an email notification that the refreshed sandbox is ready to be activated. An administrator can activate this new sandbox by clicking a button on the Sandbox Accounts page. When the new copy of the sandbox account is activated, the previous version is deleted. All old data is replaced with new account data copied from the source account.

For more details, see Requesting a Refresh.

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