When a Sandbox Account Expires

Sandbox accounts are created with expiration dates. When a sandbox account is not renewed and expires, the status of the sandbox is set to inactive. Users are no longer able to log in to an inactive sandbox account. Administrators can view the sandbox expiration date on the Sandbox Account page.

Administrators of sandbox accounts receive email notifications before a sandbox account expires, so they can renew the account without experiencing an interruption of sandbox availability or potential data loss.

Administrators are notified by email several times before the expiration date, giving them plenty of time to renew the sandbox account. The first notification email is automatically generated one month before the sandbox expires. Notifications continue weekly until the sandbox account is renewed. If the sandbox account is not renewed, a final notification email arrives on the expiration date.

Note:

Contact your NetSuite account representative to renew your account before it expires.

There is a 30–day grace period after expiration during which an inactive sandbox account can be re-activated and the data retained. If you do not renew the sandbox account before this grace period ends, the sandbox is deleted and the data is purged. If your account has expired, contact your NetSuite account representative for more information.

Warning:

Data from expired sandbox accounts is purged after 30 days and cannot be recovered.

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