Data That is Not Copied from Production to Sandbox

During sandbox refreshes, the following things are not copied from production:

Websites and web store domains

Domains are not copied from your production account to your sandbox. After a sandbox refresh, you must set up domains in the sandbox. If you have multiple sandboxes, ensure that across all of your sandboxes, the domains are unique. An error message is generated if there are duplicate domains. See Manual Certificates and Set Up Domains for Web Stores for more information.
Customer Center role assignments for customer users

Customer Center role assignments for customer users are not copied from production accounts to sandboxes during refreshes. Due to this limitation, customer login functionality does not work in sandbox after a refresh, even if it has been working in the production account. If you want to set up this functionality to work in sandbox, you can do a CSV import of customer records into the sandbox, to set passwords and Give Access to True for customer users.

For more information, see CSV Imports.
SAML configuration

SAML configuration is not copied from the production account to the sandbox. For details, see SAML SSO in Multiple NetSuite Account Types.
System notes on records

System notes are not copied from the production account to the sandbox. For more information about system notes, see System Notes Overview.
SuiteFlow (workflow) history logs

SuiteFlow (workflow) history logs are not copied from the production account to the sandbox. For more information, see SuiteFlow Overview and Workflow History Subtab. Workflow instances are not copied from the production account to the sandbox either.
Token-based Authentication (TBA)

Tokens created in your production account are not copied to your sandbox during a refresh. To test token-based authentication in your sandbox, you must create tokens in that sandbox. Each time your sandbox is refreshed, you will need to create new tokens in the sandbox. For information about creating tokens, see Manage TBA Tokens in the NetSuite UI.
OAuth 2.0

Applications authorized using the OAuth 2.0 feature in your NetSuite production account are not copied to your Release Preview or to your sandbox accounts. Users must authorize applications explicitly in Release Preview or in a sandbox to test OAuth 2.0 feature in these accounts. Each time the sandbox is refreshed, users must authorize applications explicitly in the sandbox. For more information about OAuth 2.0 Authorized Applications, see Managing OAuth 2.0 Authorized Applications.
Eliminate Intercompany Transactions

The Eliminate Intercompany Transaction tasks are not copied from production to sandbox accounts. This means the Eliminate Intercompany Transactions task status results only appear in the account in which the tasks are run, and may not be the same in your production and sandbox accounts. For more information, see Viewing Intercompany Elimination Results.

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