Enabling Web Services Concurrent Users with SuiteCloud Plus

Your account must have the web services feature enabled before you can assign a user to be a web services concurrent user. See Enabling the SOAP Web Services Feature for details.

Any user can be designated as concurrent web services user if one or more SuiteCloud Plus license has been purchased.

Generally, you can purchase one SuiteCloud Plus license per NetSuite account. Contact your sales representative to discuss any need for additional licenses.

Web services and RESTlet concurrency is also governed per account. The new account governance limit applies to the combined total of web services and RESTlet requests. Due to this change, if a designated user makes 10 concurrent web services requests, the number of successful requests depends on other web services or REST requests that are being processed. Each SuiteCloud Plus license increases the account base limit for concurrent web services requests by 10. The account base limit depends on your service tier.


The account limit is lenient, and it is possible to temporarily exceed the limit.


If you use token-based authentication with SOAP web services, a single user can send concurrent requests up to the account limit. For more information, see SOAP Web Services Governance for Token-Based Authentication.

For more information about account base limits and the concurrency governance, see Web Services and RESTlet Concurrency Governance.


SuiteCloud Plus provides other benefits. It increases the number of scheduled script processors. For details, see Scheduled Scripts on Accounts with Multiple Processors (SuiteCloud Plus). It allows the use of multi-threading for CSV import jobs and increases the number of import jobs that can be run in parallel. For details, see Use Multiple Threads and Multiple Queues to Run CSV Import Jobs. For a summary of SuiteCloud Plus capabilities, see SuiteCloud Plus Settings.

To designate a user as a concurrent web services user:

  1. Open the employee record.

  2. Click the Access subtab.

  3. Check the Concurrent Web Services User box.

  4. Click Save.

    The Access subtab of a record in the UI.

Related Topics

SuiteTalk SOAP Web Services Platform Overview
SOAP Web Services Development Considerations
Operations and Their Internal ID Requirements
Using SOAP web services to Send Data from a CSV File
Searching for SOAP Web Services Log Information
SOAP Web Services Operations Search Type
SOAP Web Services Record Processing Search Type
SuiteCloud Plus Settings

General Notices