Support Case
Support Cases are support issues logged for a specific company.
The SupportCase record is defined in the listSupport (support) XSD.
For details about using case records in the user interface, see Setting Up Case Management.
Supported Operations
The following operations can be used with the support case record.
add | addList | attach / detach | delete | deleteList | get | getSavedSearch | getSelectValue | search | update | updateList | upsert | upsertList
You can also use the asynchronous equivalents of SOAP web services list operations. For information about asynchronous operations, see SOAP Web Services Asynchronous Operations. For more information about request processing, see Synchronous Versus Asynchronous Request Processing.
The getDeleted operation is NOT supported for Cases.
Field Definitions
The SOAP Schema Browser includes definitions for all body fields, sublist fields, search filters, and search joins available to this record. For details, see the SOAP Schema Browser’s support case reference page.
For information on using the SOAP Schema Browser, see SOAP Schema Browser.
Usage Notes
Case Status and Priority Internal IDs
The following table lists the internal IDs for all standard Case Status and Priority values that can be used to populate the status and priority fields.
The status and priority values can be deleted or recreated so that the following internal ID values may differ for your organization. If the Show Internal IDs preference is enabled, you can confirm the internal ID values in the associated list. See Setting the Show Internal IDs Preference.
|
Case Statuses |
|
Case Priorities |
||
|---|---|---|---|---|
|
ID |
Status |
|
ID |
Priority |
|
1 |
Not Started |
|
1 |
High |
|
2 |
In Progress |
|
2 |
Medium |
|
3 |
Escalated |
|
3 |
Low |
|
4 |
Re-Opened |
|
— |
— |
|
5 |
Closed |
|
— |
— |
Working with Support Case Sublists
The SOAP Schema Browser includes all sublists associated with the support case record. See the following information for usage notes regarding specific support case sublists. Usage notes are not provided for every sublist type.
EmailEmployeesList
Use this list to provide a list of employees that should be copied when the record is updated. Values submitted in this list are not saved in the NetSuite database.