Feature Summary
Features Delivered Disabled: Customer Action Required for Use
This table provides a summary of the features that require customer action before they can be used by end users. These features are delivered in a disabled state, and you can choose if and when to enable them.
Examples of such features include:
- New or expanded BI subject areas that need to be incorporated into reports
- Integration required to utilize new web services
- Features that must be assigned to user roles before they can be accessed
These features are non-disruptive since they remain inactive until you take action. You can selectively enable them, allowing you to set your own testing and rollout schedule.
Help Desk Request Management
| Feature | Action Required |
|---|---|
| Use Generative AI to create a summary in Start Conversation with Details | Setup Required |
| Message Options for Greater Efficiency | Setup Required |
| Improved HCM Navigator | Setup Required |
| Hide the message identification number in response emails | Setup Required |
Help Desk Self-Service
| Feature | Action Required |
|---|---|
| Business Unit Options for Oracle Digital Assistant Help Desk Skill | Setup Required |
Help Desk Analytics
| Feature | Action Required |
|---|---|
| Analyze Creation and Usage of Tags in Internal Help Desk Requests | BI Subject Areas |
Case Management
| Feature | Action Required |
|---|---|
| Enhanced Case Note Management with SmartText, Edit and Delete Options | Setup Required |
Features Delivered Enabled: Ready for Use by End Users
This table provides a summary of the features included in the document that are ready to be used by end users.
The impact of these features can be categorized as follows:
- Larger Scale UI or Process-Based: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
- Small Scale UI or Process-Based: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
- Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
Help Desk Analytics
| Feature | Impact |
|---|---|
| Support custom dashboards for Help Desk | Larger scale |
Case Management
| Feature | Impact |
|---|---|
| Save Time and Effort with the Button Bar | Small scale |