Table of Contents

• Title and Copyright Information
• My Oracle Support (MOS)
• Acronyms
• What's New in This Guide
• 1 Introduction
  • Overview
  • Audience
  • Reference
• 2 Troubleshooting OCNADD
  • Generic Checklist
  • Helm Install and Upgrade Failure
    • Incorrect Image Name in ocnadd/values File
    • Docker Registry is Configured Incorrectly
    • Continuous Restart of Pods
    • Adapter Pods Does Not Receive Update Notification
    • Values.yaml File Parse Failure
    • Kafka Brokers Continuously Restart after Reinstallation
    • Kafka Brokers Continuously Restart After the Disk is Full
    • Kafka Brokers Restart on Installation
    • Database Goes into the Deadlock State
    • Readiness Probe Failure
• 3 Logs
  • Log Levels
  • Configuring Log Levels
  • Collecting Logs
• 4 Capturing tcpdump from CNE
• 5 Alerts
  • Configuring Alerts
  • List of Alerts
    • System Level Alerts
      • OCNADD_POD_CPU_USAGE_ALERT
      • OCNADD_POD_MEMORY_USAGE_ALERT
      • OCNADD_POD_RESTARTED
    • Application Level Alerts
      • OCNADD_CONFIG_SVC_DOWN
      • OCNADD_ALARM_SVC_DOWN
      • OCNADD_HEALTH_MONITORING_SVC_DOWN
      • OCNADD_SCP_AGGREGATION_SVC_DOWN
      • OCNADD_NRF_AGGREGATION_SVC_DOWN
      • OCNADD_ADMIN_SVC_DOWN
      • OCNADD_EGW_SVC_DOWN
      • OCNADD_CONSUMER_ADAPTER_SVC_DOWN
      • OCNADD_MPS_WARNING_INGRESS_THRESHOLD_CROSSED
      • OCNADD_MPS_MINOR_INGRESS_THRESHOLD_CROSSED
      • OCNADD_MPS_MAJOR_INGRESS_THRESHOLD_CROSSED
      • OCNADD_MPS_CRITICAL_INGRESS_THRESHOLD_CROSSED
      • OCNADD_MPS_WARNING_EGRESS_THRESHOLD_CROSSED
      • OCNADD_MPS_MINOR_EGRESS_THRESHOLD_CROSSED
      • OCNADD_MPS_MAJOR_EGRESS_THRESHOLD_CROSSED
      • OCNADD_MPS_CRITICAL_EGRESS_THRESHOLD_CROSSED
      • OCNADD_MPS_CRITICAL_EGRESS_THRESHOLD_CROSSED_FOR_A_CONSUMER
      • OCNADD_E2E_AVG_RECORD_LATENCY_WARNING_THRESHOLD_CROSSED
      • OCNADD_E2E_AVG_RECORD_LATENCY_MINOR_THRESHOLD_CROSSED
      • OCNADD_E2E_AVG_RECORD_LATENCY_MAJOR_THRESHOLD_CROSSED
      • OCNADD_E2E_AVG_RECORD_LATENCY_CRITICAL_THRESHOLD_CROSSED
      • OCNADD_KAFKA_PACKET_DROP_THRESHOLD_1PERCENT_MPS
      • OCNADD_KAFKA_PACKET_DROP_THRESHOLD_10PERCENT_MPS
      • OCNADD_EGW_FAILURE_RATE_THRESHOLD_0.1PERCENT
      • OCNADD_EGW_FAILURE_RATE_THRESHOLD_1PERCENT
      • OCNADD_EGW_FAILURE_RATE_THRESHOLD_10PERCENT
      • OCNADD_EGW_FAILURE_RATE_THRESHOLD_25PERCENT
      • OCNADD_EGW_FAILURE_RATE_THRESHOLD_50PERCENT
      • OCNADD_INGRESS_TRAFFIC_RATE_INCREASE_SPIKE_10PERCENT
      • OCNADD_INGRESS_TRAFFIC_RATE_DECREASE_SPIKE_10PERCENT