• Oracle Utilities Customer Cloud Service Integration to Oracle Utilities Work and Asset Cloud Service for Service Requests Configuration Guide
• Introduction
  • Overview of the Integration
  • About Oracle Utilities Customer Cloud Service
  • About Oracle Utilities Work and Asset Cloud Service
  • About Oracle Integration Cloud
  • Software Requirements
• Solution Architecture
  • Solution Diagram
    • Synchronous
    • One-way Asynchronous
  • Business Flows
    • Create Service Call (Oracle Utilities Customer Cloud Service Initiated)
    • Update/Cancel Service Call (Oracle Utilities Customer Cloud Service Initiated)
    • Query Service Call (Oracle Utilities Customer Cloud Service Initiated)
    • Get Service Call Details (Oracle Field Service Initiated)
    • Get Related Documents (Oracle Utilities Customer Cloud Service Initiated)
• Configuring Oracle Utilities Customer Cloud Service
  • Configuring Admin Data
    • Message Senders
    • Outbound Message Types
    • External System
    • Master Configuration
    • Service Call Communication Type
    • Action Method
    • Insight Type
    • Application Service
    • Service Category
    • Service Code
    • Question
  • Adding Oracle Integration Cloud Certificates
  • Managing Catalog Services
• Configuring Oracle Utilities Work and Asset Cloud Service
  • Configuring Admin Data
    • Inbound Web Service (IWS)
    • Master Configuration
    • Service Category
    • Service Code
  • Managing Catalog Services
• Importing, Configuring, and Testing Integration Connections
  • Importing the Oracle Integration Cloud Package from Oracle Cloud Marketplace
  • Verifying the Package Import
  • Configuring Connections in Oracle Integration Cloud
    • Configuring Oracle Utilities REST CCS for CCS-WACS
    • Configuring Oracle Utilities REST WACS for CCS-WACS
    • Configuring Oracle Utilities REST Outbound for CCS-WACS
  • Configuring Agent (if applicable)
    • Possible Combinations
    • Creating an Agent Group
    • Downloading Agent Installer
    • Installing On-Premises Agent
  • Setting up Certificates for Security
• Configuring Lookups, Error Handling, and Email Notifications
  • Configuring Lookups
    • Editing Lookups
  • Configuration Properties
  • Error Handling
    • Error Handling Ways
    • Resubmitting the Error Instances in Oracle Integration Cloud
  • Email Notifications
• Extension Libraries in Oracle Integration Cloud
• Customizations
  • Adding New Mappings
• Activating and Testing the Integration Flows
  • Prerequisites
  • Activating Integration Flows
  • Testing the Integration Flows
• Monitoring and Troubleshooting
  • Oracle Utilities Customer Cloud Service
    • Oracle Utilities Customer Cloud Service Error Logs
  • Oracle Utilities Work and Asset Cloud Service
    • Oracle Utilities Asset Cloud Service Error Logs
  • Oracle Integration Cloud
    • Monitoring Integration Flows
    • Troubleshooting

Oracle Utilities Customer Cloud Service Integration to Oracle Utilities Work and Asset Cloud Service for Service Requests Configuration Guide

Oracle Utilities Customer Cloud Service Integration to Oracle Utilities Work and Asset Cloud Service for Service Requests Release 22B Configuration Guide