Cutting Unbadged Item Service Due To Nonpayment

The following matrix is representative of how an item-based SP type's field activity type profile would look. The following points describe the rows, columns and cells in the matrix:

• The customer events represent the three C&C-oriented field activities that may take place at the service point.
  • Disconnect warning is the event that warns the customer of imminent severance if payment is not received.
  • Cut for non-payment is the event that causes service to be severed due to non-payment.
  • Reconnect is the event that takes place when a service point is reconnected because payment was received after service was cut.
• The SP conditions represent the state of service at a service point. The following conditions are represented:
  • Notice that the SP Conditions always indicate "No Device". This is because a device (i.e., a meter or badged item) cannot be installed at this type of service point.
  • The source of service (the line or pipe) is either connected to the service point or disconnected.
  • If the source is disconnected, define a field activity for each potential disconnect location.
• Each cell in the matrix represents a field activity to be created by the system for the combination of customer event and service point condition.