CSI User Guide

The Customer Service Interface (CSI) is an online support tool that provides utility support staff with the information and functionality they need to manage the Oracle Utilities Opower program and answer customer questions. It allows you to find customer accounts, view customer settings, and manage customer preferences. Depending on each utility's setup and configuration, the CSI may also include a tab called Bill Advisor, which you can use to resolve high-bill inquiries.

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