Requirements and Limitations

The following requirements and limitations apply to all utilities using the Customer Service Interface.

• Browser Support: The customer must use a supported web or mobile browser. Oracle Utilities Web products adhere to the Oracle Software Web Browser Support Policy.
• Branding Options: No utility-specific visual branding options are available for the CSI. For example, the logo and color scheme of the product cannot be configured. However, there are basic settings that can be changed, such as the window of time before the system automatically signs out a user. To discuss such options, contact your Delivery Team.
• Product-Specific Settings: Certain product-specific settings and information may not appear in the CSI if the utility does not provide those products to a customer.
• Bill Advisor Requirements: For utilities using the Bill Advisor, there is an additional set of limitations and requirements. See the Oracle Utilities Opower Customer Service Interface - Bill Advisor Product Overview for more information.