Customer - Cases

The Cases subject area can be used to analyze case data by attributes of Account, Case Type, Person, Premise, and User.

Answer questions like these:

• What is the distribution of open cases across customer classes and case types?
• Which business users have the most number of open cases and what state are these cases in?
• Which persons / addresses have had the most number of cases opened against them?
• What is the trend (e.g., volume) and case condition of created cases over the past 12 months?
• What is the trend (e.g., volume) and case condition of created cases over the past 31 days?
• For a specific case type, how long were cases in the previous state for?
• For a specific case type, what is the distribution across the final states the cases ended up in?
• For a specific case type, what was the average case completion duration?