Customer - Collectible Process

The Collectible Process subject area can be used to review and analyze collectible processes. A collectible process is a collection process and the severance processes it initiates.

A collection process is a series of events meant to encourage a customer to make payments for overdue debt for an account. A severance process is a more encouraging series of events to get a customer to make payments for overdue debt for a service agreement which may lead to a disconnection of service.

Answer questions like these:

• How many accounts are there, and what is the overall overdue debt under collectible and collection processing?
• What are the trends in the creation of collectible processes?
• Which Collection Process Templates were the most commonly and least commonly used?
• How effective were collectible processes in reducing a customer’s overdue debt?
• Which customers have the highest levels of debt under collectible processing?