Customer - Collection Process

The Collection Process subject area can be used to analyze the count and arrears amount of collection process data by collection status, collection status reason, collection process template, and attributes of account.

Note: The Collection Process subject area is superseded by the Collectible Process subject area, which may be used to review and analyze collection processes.

Answer questions like these:

• How are currently active collection processes, by count and initiated arrears amounts, distributed across customer classes and collection process templates?
• What is the distribution of active collection processes by initiated arrears amount and process age?
• Over the past 12 months, what is the current status of created collection processes by volume and initiated arrears amounts?
• Over the past 12 months, what is the distribution across Collection Status Reasons why collection processes were made inactive by volume and initiated arrears amounts?
• Based on Collection Status Reason, what were the most and least effective collection process templates that encouraged customers to make payment?
• Which accounts have had the most number of collection processes initiated against them over the past 12 months?