Customer - Severance Process
The Severance Process subject area can be used to analyze the count and arrears amount of severance process data by customer class, service type, and attributes of account and service agreement.
Answer questions like these:
- What are the trends in the creation of severance processes?
- Which Severance Process Templates were the most-commonly used and least-commonly used?
- What is the trend in service disconnections and reconnections?
- How effective were severance processes in reducing a customer’s overdue debt?
- Which customers have the highest levels of debt under severance processing?