Maintaining Bill Segments
A bill typically contains one bill segment for every active contract linked to its account. A bill segment contains information showing how the segment was calculated and how it should be printed on the customer's bill.
The actions taken to create a bill segment are dependent on the contract's contract type. The contract's rate is applied to the amount consumed to calculate how much the customer owes for the service. A bill segment and a financial transaction are generated to reflect the results of this calculation. Refer to How Rates Affect The Information On Bill Segments for the details. Refer to Effective Dates & Price Proration for information about how the system prorates changes to rates and prices during a bill period.
It's important to be aware that there are very few fields that are directly modifiable by a user. To modify most fields on a bill segment, you have to change source information (e.g., contract, rate) and then regenerate the bill segment. For example, if you want to change the rate used to calculate a bill segment, you must change the rate history on the respective contract and then cancel / rebill the bill segment. Refer to How To for step-by-step instructions that explain how to perform common bill segment maintenance functions.
Related Topics:
Parent Topic: Billing