Refund and Write Off Details

The Refund and Write Off Details zone lists the refund and write off requests through which the bill or its bill segment is either refunded or written off. It contains the following columns:

Column Name Column Description
Create Date/Time Displays the date and time when the refund or write off request is created.
Refund/Write Off Request Information Displays information about the refund or write off request.
Note: It has a link. On clicking the link, the Refund Request or Write Off Request screen appears depending on whether the request is created for refund or write off.
Refund/Write Off Amount Displays the total refund or write off amount.
Status Indicates the status of the refund or write off request. The valid values are:

  • Approval In Progress

  • Cancelled

  • Deferred Processing

  • Draft

  • Processed

  • Rejected

  • Voided
Action Indicates whether the request is created for refund or write off. The valid values are:

  • Refund

  • Write Off
Account Information Indicates the account for which the refund or write off request is created. In addition, this column has a context menu which helps in navigating to other screens in the application.
Note: It has a link. On clicking the link, the Account screen appears where you can view the details of the respective account.
Created By Indicates the user who has created the refund or write off request.
Note: Pagination is used to display limited number of records in this zone. You can use the navigation links, such as Previous and Next to navigate between pages.

You can filter the list using the Action field available in the Filter area. By default, the Filter area is hidden. You can view the Filter area by clicking the Filters (The Filters Icon) icon in the upper right corner of this zone.