Creating a Write Off Request

Prerequisites

To create a write off request, you should have:

  • Write off request types defined in the application.

  • Adjustment types without A/P request type code defined in the application.

Procedure

To create a write off request:

  1. Do either of the following:
    If you want to...Then...
    Define a write off request from the Account Receivable Central screen

    1. Click the Main link in the Application toolbar.

      A list appears.

    2. From the Main menu, select Accounting and Receivable and then click Account Receivable Central.

    3. Search for the bill in the Account Receivable Central screen.

    4. In the Search Results section, select the respective bill and then click Write Off button.

    Note: You can select only one bill at a time (where the outstanding balance is non-zero) while creating a write off request from the Account Receivable Central screen.
    Define a write off request from the Write Off Request screen

    1. Click the Main link in the Application toolbar.

      A list appears.

    2. From the Main menu, select Accounting and Receivable and then click Refund/Write Off Request.

      A sub-menu appears.

    3. Click the Add option from the Refund/Write Off Request sub-menu.

    The Select Request Type screen appears. It contains the following fields:

    Field Name Field Description Mandatory (Yes or No)
    Action Used to indicate the type of request which you want to create. The valid values are:

    • Refund

    • Write Off

    Note:

    If you are creating a write off request for a bill through the Account Receivable Central screen, the system by default sets the action to Write Off and the field is non-editable.

    This field is editable only when the write off request is created from the Refund/Write Off Request screen.

    		 Yes
    Refund/Write Off Request Type Used to indicate the request type using which you want to create the write off request.
    Note:

    The write off request types appear only when the Write Off option is selected from the Action list.

    On selecting the respective action from the Action list, the Refund or Write Off Request Type list is populated.

    		 Yes
    Account Used to indicate the account for which you want to create the write off request.
    Note:

    If you are creating a write off request for a bill through the Account Receivable Central screen, the system by default sets the action to Write Off and the field is non-editable.

    This field is editable only when the write off request is created from the Refund/Write Off Request screen.

    The Search (The Search Icon) icon appears corresponding to the respective field. On clicking the Search icon the Account Search window appears.

    On specifying the account, the description of the account appears corresponding to the Account field.

    		 Yes
    Adjustment Level Used to indicate the adjustment level for which you want to create the write off request.
    Note:

    If you are creating a write off request for a bill through the Account Receivable Central screen, the system by default sets the action to Write Off and the field is non-editable.

    By default, this field is disabled.

    		 No
    Tip: Alternatively, you can access the Select Request Type screen by clicking the Add button in the Page Title area of the Refund/Write Off Request screen.
  2. Select the required write off request type and account from the respective field.
  3. Click Save.

    The write off request is defined and the status of the write off request is set to Draft. The Write Off Request screen appears with the details of the write off request.

    Note: The write off request is created only for those outstanding bills where the outstanding amount is greater than zero.
  4. Edit or delete the write off details or debit bill line items from the write off request, if required.
  5. Edit the adjustment level for the write off request, if required.
  6. Define characteristics for the write off request, if required.

Related Topics

For more information on... See...
Write Off Request screen Write Off Request (Used for Viewing)
Account Receivable Central screen Account Receivable Central
How to add a debit bill line item to the write off request Adding a Debit Bill Line Item to the Write Off Request
How to edit a write off request Editing a Write Off Request
How to define a characteristic for a write off request Defining a Characteristic for a Write Off Request