Viewing the Refund Request Details

Procedure

To view the details of a refund request:

  1. Search for the refund request in the Refund/Write Off Request screen.
  2. In the Search Results section, click the link in the Refund/Write Off Request Information column corresponding to the refund request whose details you want to view.
    The Refund Request screen appears.
  3. View the details of the refund request in the Refund Request zone.
  4. View the entities such as payment events, payments, or credit bill line items (which can be refunded) in the Refund Details zone.

Related Topics

For more information on... See...
Refund Request screen Refund Request (Used for Viewing)
Refund Request zone Refund Request
Refund Details zone Refund Details
How to search for a refund request Searching for a Refund or Write Off Request