Search Bills

The Search Bills zone allows you to search for bills using various search criteria. It also lists the completed bills of the account which either have a credit balance or one or more credit line items, such as bill segments and adjustments. This zone contains the following two sections:

• Search Criteria - The Search Criteria section contains the following fields:

  Field Name	Field Description	Mandatory (Yes or No)
  Search By	Used to indicate whether you want to search for a bill using bill or bill and price item details. The valid values are: Bill Details Bill and Price Item Details Note: By default, the Bill Details option is selected.	Yes
  Bill ID	Used to search a particular bill. Note: The Search icon appears corresponding to the Bill ID field. On clicking the Search icon the Bill Search window appears.	No
  Bill Date From	Used to search for bills which are created on or after the specified date. Note: You can either manually specify the date or select it using the Date Picker () icon corresponding to the field. The bill date from date cannot be later than the bill date to date.	No
  Bill Date To	Used to search for bills which are created till a particular date. Note: You can either manually specify the date or select it using the Date Picker () icon corresponding to the field. The bill date to date cannot be earlier than the bill date from date.	No
  Price Item	Used to search for bills which are created for a particular price item. Note: This field appears when you select Bill and Price Item Details option from the Search By list. You can search for a price item by clicking the Search () icon corresponding to the Price Item field. On clicking the Search icon the Price Item Search window appears.	No

• Search Results - On clicking the Search button, the search results are filtered based on the specified search criteria. The Search Results section contains the following columns:

  Column Name	Column Description
  Bill ID	Displays the bill ID.
  Bill Information	Displays additional information about the bill. In addition, a context menu () icon appears corresponding to this field which helps in navigating to other screens in the application. Note: It has a link. On clicking the link, the Bill screen appears with the details of the respective bill.
  Amount	Displays the total amount of the bill.

  In addition to above columns, this screen contains following button:

  Button Name	Button Description
  Add	Used to add a bill to the refund request.

  Note:

  On clicking the Broadcast () icon corresponding to the bill, the Bill Line Items zone appears where you can view the details of the respective bill.

  A check box appears corresponding to each bill. To add a bill to the refund request, click the check box corresponding to the payment and click the Add button. You can also select multiple bills at the same time. In addition, you can select the check box corresponding to the column header. This allows you to select all the bills listed in the respective zone. For more information, see Adding a Credit Bill to the Refund Request

  If you want to refund a bill with a credit balance (including all the credit line items of the respective bill) you need to select the check box corresponding to the bill and click the Add button in the Search Results section. The system adds all the credit bill segments and bill adjustments to the Refund Details zone in the Main tab of the Refund Request screen. However, if you select a bill (with a credit balance) which contains one or more debit line items or if you select a bill (with a debit balance) which contains one or more credit line items, the system will not allow you to add the credit line items in the refund request directly by adding the bill. In such case, you need to individually select the credit bill segments and bill adjustments, and add them in the Refund Details zone in the Main tab of the Refund Request screen.

  If a debit bill appears in the Search Results section which contains one or more debit line items where the eligible amount is zero, the system does not add such a bill to the Refund Details zone in the Main tab of the Refund Request screen.

  If a refund request is currently in progress for a credit bill segment or adjustment of a bill, then the bills of the respective account do not appear in the Search Bills zone. In addition, a bill with all debit line items do not appear in the Search Bills zone.