Manage and update participants

Participants are the heart of Oracle COVID-19 Patient Monitoring System. Learn how to help them be successful with their daily updates.

• Assign a caregiver
  When a participant has a caregiver, the caregiver or the participant can provide daily updates. All participants who are under 18 should have caregivers, even if the participants provide their daily updates themselves.
• Remove a caregiver
  When you remove a participant's caregiver, the participant starts receiving all messages and is responsible for providing the daily update.
• Update participant personal information
  You can change a participant's personal information, including their name, email address, and whether they were diagnosed with or hospitalized for COVID-19.
• Update participant message preferences
  Participants can receive messages over email, text, or both. A participant can change the way that they receive messages at any time, or you can make this change for them.
• Change the entity of a participant
  You can change entity of a participant at any time. However, you must contact your Oracle Customer Success manager to change the organization of a participant.
• Unlock a participant account
  Oracle COVID-19 Patient Monitoring System must verify the identity of participants when they respond to a daily update invitation by entering their personal data. A participant can attempt to enter their personal information up to three times before Oracle COVID-19 Patient Monitoring System locks them out. Once a participant gets locked out, you must reset the account so the participant can try again.