October 2024 (1.24.2.0.0)

Learn about updates and enhancements in Oracle Health Patient Portal Cloud Service and Administrative Console with the 1.24.2.0.0 release.

• Preproduction Release Date:Not applicable
• Production Release Date: October 23, 2024

Oracle Health Patient Portal Administrative Console 1.24.2.0.0 (October 23, 2024)

The solution changes below are available in the Administrative Console with this release.

Solution Change Details

Solution Change	Component, Description, and UI Impact	Reference Materials	Validation Guidelines	Implementation and Maintenance Impact
Access Log Policy Text (HLG2-4852)	Component: Access Logs You can apply an access log policy that was created in the Policy Editor. UI Impact: Workflow (automatic) Administrators now can select an access log policy that is displayed to patient portal users outlining what information is presented on the Access Logs page.	See the Policies section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can use the Policy Editor to create an access log policy and that you can apply the policy to applicable workflows.	Implementation Impact: Low Create the Access Log policy and then select the policy from the policy page. No maintenance impact.
View Active Partner Modules (HLG2-9896)	Component: Administrative Console You can view an Active Partner card from the Oracle Health Patient Portal Administrative Console. UI Impact: Visual only	See the Partner Integrations section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that the third-party application card is displayed in the Administrative console.	No implementation or maintenance impact.
Support Module (HLG2-9165)	Component: Administrative Console You can view a Support Module from the Oracle Health Patient Portal Administrative Console. UI Impact: Visual only	See the Support section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that the Support card is displayed in the Administrative console.	No implementation or maintenance impact.
User Management (HLG2-1417)	Component: Support The Support module now is available from the Administrative Console. UI Impact: Workflow (automatic) Administrators now can edit user information, lock or unlock a user account, and merge patient portal accounts.	See the Support section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can access the User Management module from the Oracle Health Patient Portal Administrative Console.	No implementation or maintenance impact.
Payment Policy (HLG2-5157)	Component: Financial You can apply a payment policy created in the Policy Editor. UI Impact: Workflow (automatic) Administrators now can select the payment policy to apply to a site. This policy is displayed to patient portal users when they access payment workflows.	See the Financial section of the Oracle Health Patient Portal Cloud Service Administrative Console User Guide for more information.	Verify that you can select a financial payment policy.	Implementation impact: Low Select the payment policy you want to apply to your organization. No maintenance impact.
Adjust Provider Name Format (HLG2-10538)	Component: Foundation You can change how a provider's name is displayed. This formatting is applied wherever the provider name is displayed. UI Impact: Workflow (automatic) Administrators now can change the order in which provider names, prefixes, and credentials are displayed in the patient portal.	See the Foundation section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can change the display format that a provider's name is displayed in.	Implementation impact: Low Adjust the name format to match your organization's preferences. No maintenance impact.
Dashboard: Site Alert Banner (HLG2-1565)	Component: Foundation You can create a banner that is displayed when a customer logs in to the patient portal. UI Impact: Workflow (automatic) Administrators now can create a banner title and content, set the start and stop date and time, select the severity, and preview an alert message displayed to users when they log in to the patient portal.	See the Foundation section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that the site alert message is displayed on the home landing page.	Implementation impact: Low Set the site alert banner as needed. No maintenance impact.
Passwordless Authentication (HLG2-3294)	Component: Foundation You can set whether to allow authentication to the Patient Portal without entering a password every time a patient logs in. Passwordless authentication is enabledby default. UI Impact: Workflow (automatic) Administrators now can set whether Oracle Health Patient Portal Cloud Service users need to enter a password every time they log in.	See the Foundation section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can access the passwordless authentication setting.	Implementation impact: Low Update the passwordless authentication setting to match your organization's preferences. No maintenance impact.
Audit Scheduling Workflows (HLG2-5022)	Component: Reporting and Analytics Patient Portal scheduling event metrics are captured and displayed in the Reporting and Analytics module of the Administrative Console. UI Impact: Workflow (automatic) Administrators now can view information about the new appointment, add appointment, download calendar invite, abandon workflows, the appointments dashboard, appointment details, upcoming appointments, past appointments, favorites list, limited authorization, and proxy access.	See the Reporting Dashboard section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can view scheduling events in the Reporting and Analytics module of the Administrative console.	No implementation or maintenance impact.
Policy Editor (HLG2-4345)	Component: Policies You can use the Policy Editor to create a policy title and body for each policy and for each supported language. UI Impact: Workflow (automatic) Administrators now can use the Policy Editor to create policies for different Patient Portal areas. They can create a title, content, and select whether the policy is active or inactive.	See the Policies section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can enter a policy title, and content, and set the policy to active or inactive.	Implementation impact: Medium Create policies based on the areas included in your instance of Oracle Health Patient Portal. Maintenance impact: Low Review and update policy information as needed.
Link to User Guide (HLG2-3572)	Component: Foundation The Administrative console links out to user guides. UI Impact: Visual only	See the Foundation section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can access the user guide from the console.	No implementation or maintenance impact.
Right-to-Left Translation (HLG2-4596)	Component: Foundation The Patient Portal Administrative Console can be viewed in languages that read from right to left, such as Arabic. UI Impact: Visual only	See the Foundation section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can select a language with a right-to-left reading direction.	No implementation or maintenance impact.
Additional Language Support (HLG2-4351)	Component: Foundation The patient portal can be displayed in additional languages. UI Impact: Workflow (automatic) Administrators now can select the default language in which the Patient Portal UI is displayed.	See the Configure Default and Additional Languages section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can switch the display language from English (US) to another available language.	Implementation impact: Low Select the default language for the Patient Portal. No maintenance impact.
Code Set Translations (HLG2-10856)	Component: Code Sets You can add translated code set descriptions to code set elements. UI Impact: Workflow (automatic) Administrators now can translate code set descriptions from English (US) to other languages.	See the Code Sets section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can select other available languages and translate the code set verbiage.	Implementation Impact: High For each available language, review code set and code value text and translate it. Maintenance Impact: Medium As additional languages or code sets are added, review and update the translated text as appropriate.
Date Auto Formatting (HLG2-9712)	Component: Foundation When you enter dates, the slashes are added automatically so you only have to enter numbers based on the numeric format selected. UI Impact: Visual only	See the Foundation section of the Oracle Health Patient Portal Cloud Service Administrative Console User Guide for more information.	Verify that you can select alternative date formatting and that it is displayed in the Patient Portal.	Implementation Impact: Low Select the date formatting preference based on your organization's preference. Maintenance Impact: None
Add Users to Admin Console (HLG2-4594)	Component: User Management You can add additional users to the Administrative console. UI Impact: Workflow (automatic) Super administrators now can provide access to additional users to the Patient Portal Administrative Console so that they can perform administrative activities.	See the User Management section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can add support roles for people who can assist with account issues, access audit logs, and questionnaires.	No implementation impact. Maintenance impact: Low Add the appropriate level of access to the appropriate users.
Sensitive Document Delay (HLG2-3573)	Component: Health Record You can configure the length of time after sensitive documents are posted to the EHR that they are released to users in the Patient Portal. This setting is set to 0 by default. UI Impact: Workflow (automatic) Administrators now can set the length of time to hold back documents from being displayed in the Patient Portal.	See the Health Record section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can configure the length of time in hours after which sensitive documents are held before they are made visible to consumers.	Implementation impact: Low Set the Sensitive Document Delay to align with your organization's preference. No maintenance impact.
Medication Renewal (HLG2-4068)	Component: Health Record You can turn off the medication renewal feature in the Patient Portal. This setting is set to Enabled by default. UI Impact: Workflow (automatic) Administrators now can turn medication renewals off if the organization does not offer medication renewals through the Patient Portal.	See the Health Record section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can enable or disable the Medication Renewal feature.	Implementation impact: Low Determine whether to turn medication renewal off and disable it if needed. No maintenance impact.
Medication Refill (HLG2-4125)	Component: Health Record You can turn off the medication refill feature in the Patient Portal. This setting is set to Enabled by default. UI Impact: Workflow (automatic) Administrators now can turn medication refills off if the organization does not offer medication renewals through the Patient Portal.	See the Medication section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can enable or disable the Medication Refill feature.	Implementation impact: Low Determine whether to turn medication refill off and disable it if needed. No maintenance impact.
Maximum Age of Documents in Portal (HLG2-9016)	Component: Health Record During the migration process, you can configure the system to retrieve documents that are within a certain age range in the Patient Portal. There is no age limit by default. UI Impact: Workflow (automatic) Administrators now can set the length of time after which documents created in previous systems no longer are displayed.	See the Health Record section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can adjust the length of time to keep documents displayed in the Patient Portal.	Implementation impact: Low Set the Maximum Age of Documents setting to match your site's preference. No maintenance impact.
Sensitive Results and Vitals Data Delay (HLG2-3310)	Component: Health Record You can configure the length of time after sensitive results and vitals signs are posted to the EHR that they are released to users in the Patient Portal. This setting is set to Enabled by default. UI Impact: Workflow (automatic) Administrators now can configure the length of time after sensitive results are posted to the EHR to when they are posted in the Patient Portal.	See the Health Record section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can access and edit the sensitive Results and Vital Signs data delay.	Implementation impact: Low Set the Sensitive Results and Vital Signs data delay to your organization's preference. No maintenance impact.
Display Vital Signs (HLG2-4126)	Component: Health Record You can configure whether to display results and vital signs in the Patient Portal. This setting is set to Enabled by default. UI Impact: Workflow (automatic) Administrators now can select whether to display results and vital signs to Patient Portal users.	See the Health Record section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can change the default setting for Display Results and Vitals from Enabled to Disabled.	Implementation impact: Low Set the Display Vital Signs setting to your organization's preference. No maintenance impact.
Display Documents (HLG2-3565)	Component: Health Record You can select whether to make all documents available or unavailable in the Patient Portal. This setting is set to Enabled by default. UI Impact: Workflow (automatic) Administrators now can select whether documents are available to Patient Portal users.	See the Health Record section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can turn the document display setting from Enabled to Disabled.	Implementation impact: Low Set the Display Documents toggle to align with your organization's preference. No maintenance impact.
Medication Refills (HLG2-1311)	Component: Medications You can enable or disable medication refill capabilities. When enabled, Patient Portal users can access the medication refill workflow. UI Impact: Workflow (automatic) Administrators now can enable or disable medication refill capabilities through the administrative console.	See the Medication section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can enable or disable medication refill workflows.	Implementation Impact: Low Enable or disable medication refill functionality based on your organization's preference. No maintenance impact.
Medication Renewal (HLG2-1310)	Component: Medications You can enable or disable medication renewal capabilities. When enabled, Patient Portal users can access the medication renewal workflow. UI Impact: Workflow (automatic) Administrators now can enable or disable medication renewal capabilities through the administrative console.	See the Medication section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can enable or disable medication renewal workflows.	Implementation Impact: Low Enable or disable medication renewal functionality based on your organization's preference. No maintenance impact.
Additional Message Types (HLG2-5159)	Component: Messaging You can configure additional message types for medication refill and medication renewal. These items are available for consumers to select. UI Impact: Workflow (automatic) Administrators now can select Medication Refill and Medication Renewal from the Message Types list.	See the Messaging section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can add or remove medication message types.	Implementation impact: Low Select whether you want the medication refill and medication renewal options to be available for patients and their proxies to select. No maintenance impact.
Additional Message Subjects (HLG2-5337)	Component: Messaging You can define message subjects and map them to a message type. UI Impact: Workflow (automatic) Administrators now can create, edit, and remove message subjects and associate them with a specific message type.	See the Messaging section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can add or remove message subjects and associate them with message types.	Implementation impact: Low Create additional message subjects and map them to the applicable message type. No maintenance impact.
Third-Party Notification Configuration (HLG2-10498)	Component: Third-Party Integrations You can view available third-party providers and select whether to use a third-party notification provider. This setting is set to Off by default. UI Impact: Workflow (automatic) Administrators now can view a list of third-party notification providers available through Oracle Partner Network and select whether to use one.	See the Third-Party Integrations section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can turn the partner intake feature on and off.	Implementation impact: Low Select whether to use a partner notification provider. No maintenance impact.
Preregistration Time Frame (HLG2-3085)	Component: Registration You can set the default registration window for patients scheduling appointments through the Patient Portal. This setting is set to 3 days by default. UI Impact: Workflow (automatic) Administrators now can adjust the preregistration timeframe.	See the Registration section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can set the preregistration time frame to match your organization's preference.	Implementation impact: Low Set the preregistration time frame setting to match your organization's preference. No maintenance impact.
Arrival Window (HLG2-3086)	Component: Registration You can set the default length of time in minutes that patients can check in to their appointment. By default, the arrival window is 30 minutes before the scheduled appointment start time to 15 minutes after the appointment start. UI Impact: Workflow (automatic) Administrators now can adjust the arrival window.	See the Registration section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can set the arrival window to match your organization's preference.	Implementation impact: Low Set the arrival window setting to match your organization's preference. No maintenance impact.
Third-Party Registration Workflow (HLG2-6344)	Component: Registration You can view and select third-party registration providers that are available through the Oracle Partner Network (OPN) if your site does not want to use the Oracle registration workflow. This setting is set to Oracle by default. UI Impact: Workflow (automatic) Administrators now can view which third-party registration components are available through the OPN and select the one the organization uses.	See the Registration section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can view and select a partner provider for the registration workflow.	Implementation impact: Low If your organization does not want to use the Oracle registration workflow, select the partner registration provider you want to use. No maintenance impact.
Additional Registration Switches (HLG2-4266)	Component: Registration You can turn health history questionnaires, co-pay collection, preferred pharmacy, and MSPQ on and off. These components are set to Enabled by default. UI Impact: Workflow (automatic) Administrators now can turn sections of the Patient Portal related to patient intake on or off.	See the Registration section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can select the sections you want in your Patient Portal.	Implementation impact: Select the sections you want to include. No maintenance impact.
Third-Party Intake Configuration (HLG2-6648)	Component: Registration You can view available third-party providers and select whether to use a third-party patient intake provider. This setting is set to Off by default. UI Impact: Workflow (automatic) Administrators now can view a list of third-party patient intake providers available through Oracle Partner Network and select whether to use one.	See the Registration section of Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can turn the third-party intake feature on and off.	Implementation impact: Low Select whether to use a third-party patient intake provider. No maintenance impact.
Third-Party Payment Processing (HLG2-6641)	Component: Financial You can select whether your site uses a third-party payment processing provider and if you do use a third-party provider, view a list and select which payment processing provider. This setting is set to Oracle by default. UI Impact: Workflow (automatic) Administrators now can view which third-party payment processing components are available select the one your organization uses.	See the Financial section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that the third-party application card is displayed in the Administrative console and that you can view payment processing partners.	Implementation impact: Low If your site uses a third-party payment processor, activate the third-party processor. No maintenance impact.
Policy Editor (HLG2-4963)	Component: Policies The Policies module is available from the Oracle Health Patient Portal Administrative console. UI Impact: Workflow (automatic) Administrators now can create, view, edit, activate, and inactivate policies that display text to Patient Portal users when they interact with different workflows.	See the Policies section of the Oracle Health Patient Portal Cloud Service Administrative Console User Guide for more information.	Verify that you can access the Policy Manager module from the Oracle Health Patient Portal Administrative Console.	No implementation or maintenance impact.
Lead Time to Reschedule an Appointment (HLG2-3445)	Component: Scheduling You can configure the maximum number of hours before an appointment during which a patient can reschedule an appointment. The lead time to reschedule an appointment is set to 48 hours by default. UI Impact: Workflow (automatic) Administrators now can configure the length of time before an appointment slot that a patient can reschedule an appointment.	See the Scheduling section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can change the number of hours before an appointment date and time that a patient can reschedule an appointment.	Implementation impact: Low Set the number of hours before an appointment that a patient can reschedule their appointment. No maintenance impact.
Lead Time to Self-Schedule an Appointment (HLG2-3443)	Component: Scheduling You can configure the maximum number of hours before an appointment during which a patient can self-schedule an appointment. The lead time to self-schedule an appointment is set to 48 hours by default. UI Impact: Workflow (automatic) Administrators now can configure how long before an appointment that a patient can self-schedule an appointment.	See the Scheduling section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can change the number of hours before an appointment date and time that a patient can self-schedule an appointment.	Implementation impact: Medium For each self-schedulable appointment type, configure the number of hours before an appointment during which a patient can self-schedule an appointment. No maintenance impact.
Lead Time to Cancel an Appointment (HLG2-3444)	Component: Scheduling You can configure the maximum number of hours before an appointment during which a patient can cancel a previously-booked appointment. The lead time to cancel an appointment is set to 48 hours by default. UI Impact: Workflow (automatic) Administrators now can configure how long before an appointment that a patient can cancel an appointment.	See the Scheduling section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can change the number of hours before an appointment date and time that a patient can cancel an appointment.	Implementation impact: Low Set the number of hours before an appointment that a patient can cancel their appointment. No maintenance impact.
Self-Scheduling Policy (HLG2-6605)	Component: Scheduling You can apply a scheduling policy configured in the Policy Editor. UI Impact: Workflow (automatic) Administrators now can apply a scheduling policy that is displayed to patients and their proxies when they self-schedule an appointment.	See the Scheduling section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can apply a scheduling policy to self-schedulable appointments.	Implementation impact: Low Set the scheduling policy based on your organization's guidelines. No maintenance impact.
Advance Scheduling (HLG2-4268)	Component: Scheduling You can set the maximum length of time, in months that a patient can schedule an appointment in advance. This setting is set to 7 months by default. UI Impact: Workflow (automatic) Administrators now can set the length of time for advanced scheduling.	See the Scheduling section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can adjust the length of time in advance that you can set appointments.	Implementation impact: Low Set the length of time in advance you want patients and their proxies to be able to schedule appointments. No maintenance impact.
Self-Scheduling Limitation (HLG2-10536)	Component: Scheduling You can set up a limit to the number of future appointments patients or proxies can self-schedule in advance in a 24-hour period. This setting is set to 6 by default. UI Impact: Workflow (automatic) Administrators now can limit the number of appointments that a Patient Portal user can schedule in a given 24-hour period.	See the Scheduling section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can limit the number of appointments that can be scheduled by one individual in a 24-hour period.	Implementation impact: Low Enter the number of self-schedule appointments your organization allows in a 24-hour period. No maintenance impact.
Turn Self-Scheduling Features On or Off (HLG2-10537)	Component: Scheduling You can enable or disable additional components of the self-scheduling appointments feature. All settings are set to 0 by default. UI Impact: Workflow (automatic) Administrators now can enable or disable scheduling, find care, return visit, appointment favorites, rescheduling, cancelation, rebooking, and the appointments dashboard. If a section is disabled, Patient Portal users do not see the section in their view of the portal.	See the Scheduling section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can select the scheduling features for your organization's workflow.	Implementation impact: Low Enable the self-scheduling features your site uses. No maintenance impact.
Self-Schedulable Appointment Types (HLG2-3441)	Component: Scheduling You can create self-schedulable appointment types from the patient administration system. UI Impact: Workflow (automatic) Administrators now can define a list of appointment types that are self-schedulable by patient and medical specialty.	See the Scheduling section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can select which types of appointments patients can self-schedule.	Implementation impact: Low Determine and select which appointment types you want your organization's patients to self schedule. No maintenance impact.
Self-Cancelation Limits (HLG2-10582)	Component: Scheduling You can set a limit to the number of future appointments that a Patient Portal user can cancel in a 24-hour period. This setting is set to 6 by default. UI Impact: Workflow (automatic) Administrators now can determine the number of future appointments a Patient Portal user can cancel.	See the Scheduling section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can adjust the Self-cancellation limit setting.	Implementation Impact: Low Set the self-cancellation limit setting to your site's preference. No maintenance impact.
Self-Rescheduling Limits (HLG2-10581)	Component: Scheduling You can set a limit to the number of future appointments that a Patient Portal user can reschedule in a 24-hour period. This setting is set to 6 by default. UI Impact: Workflow (automatic) Administrators now can determine the number of future appointments a Patient Portal user can reschedule.	See the Scheduling section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can adjust the Self-rescheduling limit setting.	Implementation Impact: Low Set the self-rescheduling limit setting to your site's preference. No maintenance impact.
Self-Service Cancel and Reschedule (HLG2-9947)	Component: Scheduling You can define which appointment types are self-cancelable and self-reschedulable. UI Impact: Workflow (automatic) Administrators now can select which Patient Portal types can be canceled or rescheduled through the portal.	See the Scheduling section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can select whether an appointment type is cancelable or reschedulable.	Implementation impact: Low Select the appointment type and then select whether the appointment type can be reschedulable or canceled. No maintenance impact.
Enrollment Invitation URLs (HLG2-1602)	Component: Self Enrollment You can search, view, and manage Patient Portal invitation links to see whether they were sent, claimed, expired, or locked. UI Impact: Workflow (automatic) Administrators now can search to see whether an enrollment invitation has been sent to a patient and also see the status of the invitation.	See the Support section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can view the enrollment invitation URLs and statuses.	No implementation or maintenance impact.
Generate New Link From Support Tool (HLG2-9928)	Component: Support You can generate a new secure link for self-registration, limited authorization pre-registration, limited authorization check-in, limited authorization enrollment. UI Impact: Workflow (automatic) Support users now can generate a new link for the last workflow that was sent to a Patient Portal user.	See the Support section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can send new links for self-registration, limited authorization, pre-registration, limited authorization check-in, and limited authorization enrollment.	No implementation or maintenance impact.
Create Support User Role (HLG2-9927)	Component: Support You can assign roles with specific permissions to support staff. UI Impact: Workflow (automatic) Support administrators now can assign a support user role to a support user.	See the Support section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can assign a support user role to a user.	Implementation Impact: Low Provide access to designated support staff. Maintenance Impact: Low As new support staff are onboarded, provide them access to the support user role.
Support Portal Identity Verification (HLG2-11092)	Component: Support You can turn off identity verification so that users who call in do not need to verify their identity when creating a new portal account. UI Impact: Workflow (automatic) Administrators now can turn off identity verification so that Patient Portal users can still receive an account creation link.	See the Support section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can turn off identity verification from the Support module.	No implementation or maintenance impact.
Delay Test Results (HLG2-1616)	Component: Scheduling You can set the length of time in hours before test results that have been posted to the EHR are displayed in the Patient Portal. UI Impact: Workflow (automatic) Administrators now can select the delay between when test results are posted to the EHR and when Patient Portal users can view them.	See the Scheduling section of the Oracle Health Patient Portal Administrative Console User Guide for more information.	Verify that you can enter how long the delay is between when results are posted to the EHR and displayed in the Patient Portal.	No implementation or maintenance impact.

Oracle Health Patient Portal Cloud Service Access Logs 1.24.2.0.0 (October 23, 2024)

The solution changes below are available with this release for Access Logs.

Highlights

The following list provides a high-level overview of the capabilities provided with this release:

• The Access Logs section is available in Oracle Health Patient Portal Cloud Service.
• You can search and filter on the Access Logs section.

Solution Change Details

Solution Change	Component, Description, and UI Impact	Reference Materials	Validation Guidelines	Implementation and Maintenance Details
Access Logs (HLG2-9501)	Component: Access Logs You can view access logs and see what areas of your Patient Portal your proxy viewed. UI Impact: Workflow (Automatic) Patient Portal users now can view which areas of their portal patient were viewed when they go to the Access Logs section of the portal.	See the Access Logs section of Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that you can view the Access Logs section of the Patient Portal.	No implementation or maintenance impact.
Filtering (HLG2-4850)	Component: Access Logs You can filter your access logs to determine who accessed the area, what action was taken, the page, and the date and time. UI Impact: Workflow (Automatic) Patient Portal users now can apply filters to their access logs.	See the Access Logs section of Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that you can filter Access Logs.	No implementation or maintenance impact.
Searching (HLG2-1542	Component: Access Logs You can search your access logs by keyword, date, or name. UI Impact: Workflow (Automatic) Patient Portal users now can search their access logs.	See the Access Logs section of Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that when you can search the Access Logs section, expected results are returned.	No implementation or maintenance impact.

Oracle Health Patient Portal Cloud Service Foundation and Infrastructure 1.24.2.0.0 (October 23, 2024)

The solution changes below are available with this release for Foundation and Infrastructure.

Highlights

The following list provides a high-level overview of the capabilities provided with this release:

• Patient Portal users now select English, German, and Arabic from the sign-in screen and from the Account section in Settings.
• Oracle Health Patient Portal sends enrollment invitation emails as SMS messages.
• Sign-ins now include CAPTCHA and one-time passcodes as appropriate.

Solution Change Details

Solution Change	Component, Description, and UI Impact	Reference Materials	Validation Guidelines	Implementation and Maintenance Impact
Translations (HLG2-4145)	Component: Foundations and Infrastructure - Translations The Patient Portal now can be displayed in languages other than English (US). English (CAN), English (UK), German, and Arabic are available. UI Impact: Workflow (Automatic) Patient portal users now can select English, German, and Arabic from the sign-in screen and from the Account section in Settings.	See the Accounts and Profiles section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that when you select German or Arabic, the patient portal is displayed in that language.	Implementation impact: Low Select the applicable languages from the Foundations section of Oracle Health Patient Portal Configuration. No maintenance impact.
Home Dashboard Navigation (HLG2-10859)	Component: Foundation and Infrastructure - Navigation Schedule Appointment and Create Message buttons are available next to the Upcoming Appointment section and Unread Messages section on the Patient Portal home page. Also, a link is available to see all appointments and see all messages. UI Impact: Workflow (Automatic) Patient Portal users now can select Schedule Appointment or Create Message from the Patient Portal home page to request an appointment, self-schedule an appointment, or create a message.	See the Accounts and Profiles section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that when you select Schedule Appointment, you are taken to the appointment scheduling workflow. Verify that when you select Create Message, you are taken to the messaging workflow. Verify that when you select See all appointments, all upcoming appointments are displayed.	No implementation or maintenance impact.
Multifactor Authentication for Portal Members (HLG2-9771)	Component: Foundations and Infrastructure - Identity and Authorization Oracle Health Patient Portal allows you to sign in to the portal using a username and password as the first factor and then a one-time passcode to meet multifactor authentication protocols. UI Impact: Workflow (Automatic) Patient Portal users can access the portal with a username and password followed by a one-time passcode. Users can disable one-time passcode upon subsequent sign-ins based on their preferences.	See the Accounts and Profiles section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that you can access the patient portal using a username and password and then a passcode.	Implementation impact: Low Enable multifactor authentication in Oracle Cloud Console. No maintenance impact.
Passwordless Authentication for Portal Members (HLG2-4194)	Component: Foundation and Infrastructure - Identity and Authorization Oracle Health Patient Portal allows you to sign in to the portal using a username and one-time passcode sent to your email. UI Impact: Workflow (Automatic) Patient Portal users can access the portal with a username and passcode.	See the Accounts and Profiles section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that you can access the Patient Portal using a username and one-time passcode sent to your email address or your phone.	Implementation impact: Low Enable one-time passcode in Oracle Cloud Console. No maintenance impact.
New Menu Options (HLG2-4134)	Component: Foundation and Infrastructure - Navigation The Ask Oracle menu now includes Renew Medication, Social History, Family History, and Document Center. UI Impact: Workflow (Automatic) Patient Portal users now can access Renew Medication, Social History, Family History, and Document Center workflows from the Ask Oracle menu depending on which areas of the portal are active.	See the Accounts and Profiles section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that you can access Renew Medication, Social History, Family History, and Document Center from the Ask Oracle menu.	Implementation impact: Low Enable the areas of the portal through Oracle Health Patient Portal Administrative Console. No maintenance impact.
Self-Enrollment CAPTCHA (HLG2-2910)	Component: Self-Enrollment Oracle Health Patient Portal uses CAPTCHA to complete self-enrollment. UI Impact: Workflow (Automatic) Patient Portal users now must pass a CAPTCHA test in addition to providing their first name, last name, and date of birth when making a request to enroll in the Patient Portal.	See the Accounts and Profiles section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that when you enroll in the Patient Portal, you are prompted to pass a CAPTCHA.	No implementation or maintenance impact.
Self-Enrollment (HLG2-1600)	Component: Self-Enrollment Oracle Health Patient Portal allows new users to self-enroll. UI Impact: Workflow (Automatic) New Patient Portal users who have a medical record within the organization and enter their first name, last name, date of birth, CAPTCHA, and email address at the sign-in screen can create a user account.	See the Accounts and Profiles section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that you can create a new Patient Portal enrollment.	Implementation impact: Low Enable self-enrollment through Oracle Health Patient Portal Administrative Console. No maintenance impact.
Email Help Text (HLG2-9904)	Component: Foundation and Infrastructure - Sign-in Help text is displayed in the Update Demographics page stating that the EHR email is not the same as their account email. UI Impact: Visual only	See the Accounts and Profiles section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that a message is displayed on the Update Demographics page.	No implementation or maintenance impact.
Password Reset Screen (HLG2-9903)	Component: Foundation and Infrastructure - Sign-in The Account Email is displayed on the Password Reset screen. UI Impact: Visual only	See the Accounts and Profiles section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that the account email is displayed on the Password Reset screen.	No implementation or maintenance impact.
Email Address as Username (HLG2-9879)	Component: Foundation and Infrastructure - Sign-in The Patient Portal accepts a valid email address and password combination to sign in. UI Impact: Workflow (Automatic) Patient Portal users can enter their email address and password to gain access to the Patient Portal instead of creating a separate username.	See the Accounts and Profiles section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that you can enter an email address and password to access the Patient Portal.	No implementation or maintenance impact.

Oracle Health Patient Portal Cloud Service Health Record 1.24.2.0.0 (October 23, 2024)

The solution changes below are available with this release for Health Record.

Highlights

Patient Portal users now can view the documents in the Documents section of Patient Portal.

Solution Change Details

Solution Change	Component, Description, and UI Impact	Reference Materials	Validation Guidelines	Implementation and Maintenance Impact
Health Record UI Corrections (HLG2-6281)	Component: Health Record Cosmetic and UI changes are available for consistency with other sections of Patient Portal. UI Impact: Visual only	See the Health Record section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that the UI labeling is consistent in the Health Record section.	No implementation or maintenance impact.
Print Immunization Record (HLG2-6390)	Component: Health Record - Immunizations A Print option is available from the immunizations section. UI Impact: Workflow (automatic) Patient Portal users now can print their immunization record.	See the Health Record section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that you can print an immunization record and that the printed output matches the on-screen record.	No implementation or maintenance impact.
Navigate Through Health History (HLG2-6493)	Component: Health History Navigation between sections of the Health History record is available. UI Impact: Visual only Patient Portal users now can navigate through sections of the health history.	See the Health Record section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that you can jump to sections or pages in the appointment preregistration workflow of Oracle Health Patient Portal.	No implementation or maintenance impact.
Reformatted Visit Summary (HLG2-4854)	Component: Health Record - Visits The Visit Summary section of Patient Portal is updated to make visual improvements. UI impact: Visual only	See the Health Record section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	Not applicable.	No implementation or maintenance impact.
Document Section (HLG2-1375)	Component: Health Record - Clinical Notes and Documents The Documents section is available from the Health Record section. UI impact: Workflow (automatic) Patient Portal users now can view the Documents section of Patient Portal.	See the Health Record section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that you can view the Documents section of Oracle Health Patient Portal.	Implementation impact: Low Enable the Clinical Notes and Documents option in the Health Record section of the Oracle Health Patient Portal Administrative Console.

Oracle Health Patient Portal Cloud Service Messages 1.24.2.0.0 (October 23, 2024)

The solution changes below are available with this release for Messaging.

Highlights

The following list provides a high-level overview of the capabilities available with this release:

• Oracle Health Patient Portal now sends email notifications for EHR events.
• You can designate messages as Sensitive.

Solution Change Details

Solution Change	Component, Description, and UI Impact	Reference Materials	Validation Guidelines	Implementation and Maintenance Impact
Email Notifications for EHR Events (HLG2-9776)	Component: Messages Oracle Health Patient Portal now sends email notifications for EHR events. UI impact: Workflow (Automatic) Patient Portal users now can receive email notifications.	See the Messages section of the Oracle Health Patient Portal User Guide.	Verify that you receive notifications for EHR events such as new documents, labs, or results.	Implementation impact: Low Enable EHR event notifications in the Oracle Health Patient Portal Administrative Console. No maintenance impact.
Message Action Menu (HLG2-8361)	Component: Messages The Message Actions menu is available from the dashboard, messages list, and message detail view. UI impact: Workflow (Automatic) Patient Portal users now can reply, forward, mark as read, mark as unread, delete, reply, and forward messages from Patient Portal.	See the Messages section of the Oracle Health Patient Portal User Guide.	Verify that you can access the Message Actions menu.	No implementation or maintenance impact.
Message Search (HLG2-1274)	Component: Messages You can search within messages. UI impact: Workflow (Automatic) Patient Portal users can search for content, message participants, message dates and times, message subject, message body text, and attachment file names.	See the Messages section of the Oracle Health Patient Portal User Guide.	Verify that you can search for messages in your inbox.	No implementation or maintenance impact.
Sensitive Messages (HLG2-4619)	Component: Messages You can designate messages as Sensitive. UI impact: Workflow (Automatic) Patient Portal users now can designate a message as sensitive when sending a message. When a sensitive message is sent, only the user can view the message or replies from providers. Proxies cannot view the message.	See the Messages section of the Oracle Health Patient Portal User Guide.	Verify that you can select Sensitive when yo create a message.	No implementation or maintenance impact.
Trusted Connection (HLG2-3387)	Component: Messages Messages sent from Oracle Health Patient Portal are encrypted. UI impact: None	See the Messages section of the Oracle Health Patient Portal User Guide.	No testing needed.	No implementation or maintenance impact.
Show Notification History (HLG2-6611)	Component: Messages Message history is displayed in the Messages component. UI impact: Workflow (Automatic) Patient portal users now can view the message history.	See the Messages section of the Oracle Health Patient Portal User Guide.	Verify that you can view the message history.	No implementation or maintenance impact.
Deliver Notifications Based on Preference (HLG2-1227)	Component: Messages Oracle Health Patient Portal delivers messages based on your selected preference. UI impact: Workflow (Automatic) Patient portal users now can select whether to receive updates through text message, email, or push notifications.	See the Messages section of the Oracle Health Patient Portal User Guide.	Verify that when you select SMS message, email, or push notifications, notifications are received in that manner.	Implementation impact: (Low) Create message templates in Oracle Health Patient Portal Administrative Console. No maintenance impact.

Oracle Health Patient Portal Cloud Service 1.24.2.0.0 Mobile App (October 23, 2024)

The solution changes below are available with this release for Mobile App.

Highlights

The following list provides a high-level overview of the capabilities available with this release:

• The Oracle Health Patient Portal mobile app is available from the Apple Store and from the Google Play store.
• You can search for your organization's instance of Patient Portal in the mobile app.

Solution Change Details

Solution Change	Component, Description, and UI Impact	Reference Materials	Validation Guidelines	Implementation and Maintenance Impact
Home Screen Icon (HLG2-4247)	Component: Mobile App When you download the mobile app, an icon is displayed on your device's home screen. User Impact: Visual only	None.	Verify that when you download Patient Portal, an icon is displayed on your home screen and that you can open the app from your home screen.	No implementation or maintenance impact.
Mobile Data and UI Safety - Authorization (HLG2-4250)	Component: Mobile App You are logged out of the Oracle Health Patient Portal mobile app after a configurable length of time and legal permissions and disclosures are displayed. User Impact: Visual only	None.	Verify that you are logged out after the amount of time configured.	Implementation impact: Low Set the logout time in the Oracle Health Patient Portal Administrative Console. No maintenance impact.
Mobile Data and UI Safety - Operations (HLG2-4251)	Component: Mobile App You can access your medical information in protected environments. User Impact: Visual only	None.	No validation testing is provided because the solution change contains updates not visible to users. As part of your regression testing, ensure that your system is working as expected.	No implementation or maintenance impact.
Mobile Permissions (HLG2-4257)	Component: Mobile App The Oracle Health Patient Portal displays permission disclosures when you log in. User Impact: Workflow (Automatic) When users open Oracle Health Patient Portal, a Disclosures page is displayed containing information about system policies that they have to acknowledge before proceeding into the app.	None.	Verify that a Permissions page is displayed when you open Oracle Health Patient Portal.	No implementation or maintenance impact.
Multi-User Support - Log Out and Clear Data (HLG2-4256)	Component: Mobile App You can log out of Patient Portal to select a different patient portal. User Impact: Workflow (Automatic) When you log out of Oracle Health Patient Portal, your data is removed so that you can log in to another patient portal instance.	None.	Verify that you can log out of Oracle Health Patient Portal.	No implementation or maintenance impact.
Native Mobile Language (HLG2-4258)	Component: Mobile App The Oracle Health Patient Portal is displayed in the device's operating system language when available. User Impact: Visual only	None.	Verify that when you log in to the Oracle Health Patient Portal from a device that uses a language other than English (US), the language is displayed.	No implementation or maintenance impact.
Search for Patient Portals (HLG2-4249)	Component: Mobile App You can search for your organization's patient portal in the mobile app. User Impact: Workflow (Automatic) When users open the Oracle Health Patient Portal mobile app, a search field is displayed and you can select which patient portal to open.	None.	Verify that when you open the Oracle Health Patient Portal mobile app, you can search for an organization's portal.	No implementation or maintenance impact.
New Version Update Checking (HLG2-4255)	Component: Mobile App When you open the mobile app, the system determines whether the current version meets the required version to operate and informs the user of what actions can be taken. User Impact: Workflow (Automatic) When users open the mobile app, a message is displayed if the current version is out of date.	None.	No validation testing is provided because the solution change contains updates not visible to users. As part of your regression testing, ensure that your system is working as expected.	No implementation or maintenance impact.
Third-Party Container (HLG2-4253)	Component: Mobile App If an organization uses a third-party provider for a particular workflow, the mobile app framework allows you to open new content in tabs or links. User Impact: Workflow (Automatic) When users open a workflow from a third-party, the third-party workflow begins.	None.	Verify that third-party workflows open in the applicable third-party application.	Implementation Impact: Low Enable the third-party workflow in Oracle Health Patient Portal Administrative Console. No maintenance impact.
App Store Availability (HLG2-4246)	Component: Mobile App The Oracle Health Patient Portal app is available from the Google Play store and the Apple iOS app store. UI Impact: Workflow (Automatic) Patient Portal users now can download the Oracle Health Patient Portal app from the Google Play store and from the Apple iOS store	None.	Verify that you can download the Oracle Health Patient Portal app from Google Play or the Apple app store.	No implementation or maintenance impact.
Biometric Login (HLG2-4259)	Component: Mobile App The Oracle Health Patient Portal app permits facial recognition to be used to populate authentication credentials. UI Impact: Workflow (Automatic) Patient Portal users now can access the Patient Portal mobile app using facial recognition login functionality, if the device they are using to access the portal supports facial recognition to populate saved authentication credentials from the user's configured credential manager.	None.	Verify that you can access Patient Portal using facial recognition.	No implementation or maintenance impact.

Oracle Health Patient Portal Cloud Service Payments 1.24.2.0.0 (October 23, 2024)

The solution changes below are available with this release for Access Logs.

Solution Change Details

Solution Change	Component, Description, and UI Impact	Reference Materials	Validation Guidelines	Implementation and Maintenance Impact
Payment Integration (HLG2-5283)	Component: Payments Oracle Health Patient Portal integrates with Quick Pay (Cener Patient Accounting). UI Impact: Workflow (Automatic) Patient Portal users are taken to the payment platform. When the user selects Pay Now to make a payment, the patient is directed to a new browser window.	See the Getting Started section of Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that when you select Pay Now in the Outstanding Balance card on the Home dashboard, it opens a new browser window for Quick Pay. After you enter your last name, date of birth, and access code, you can make a payment.	No implementation or maintenance impact.
Payment Processing Message (HLG2-5608)	Component: Payments When a payment is processed through a Quick Pay workflow, Quick Pay sends a confirmation email to the Patient Portal user if they select that option. UI Impact: Workflow (Automatic) Patient Portal users receive an email confirmation message when they submit a payment, indicating that the payment is being processed.	See the Payments section of Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that when you select the checkbox to receive a confirmation message after you submitted a payment in Quick Pay, you receive a Payment Processing email.	No implementation or maintenance impact.

Oracle Health Patient Portal Cloud Service Patient Profile 1.24.2.0.0

The solution changes below are available with this release for Patient Profile.

Solution Change Details

Solution Change	Component, Description, and UI Impact	Reference Materials	Validation Guidelines	Implementation and Maintenance Impact
Identification Preference Fields (HLG2-4148)	Component: Patient Profile The Preferred Name, Preferred Pronouns, Title, Middle Name, Marital Status, and Preferred Language fields are available in the Patient Profile. UI Impact: Workflow (Automatic) Patient Portal users now can enter their preferred name and select their preferred pronouns.	See the Patient Profile section of the Oracle Health Patient Portal User Guide for more information.	Verify that you can enter a preferred name and select preferred pronouns, Marital Status, and Preferred Language in the Patient Profile section.	No implementation or maintenance impact.
Work Phone Extension (HLG2-5041)	Component: Patient Profile The Work Phone Extension field is now available. UI Impact: Workflow (Automatic) Patient Portal users now can enter a work phone extension.	See the Patient Profile section of the Oracle Health Patient Portal User Guide for more information.	Verify that the Work Phone extension field is available in the Patient Profile section.	No implementation or maintenance impact.
Related Person Information (HLG2-11736)	Component: Patient Profile Information collected for related persons is consistent between the registration workflow and the patient profile workflow for Emergency Contact and Responsible Party. UI Impact: Visual Only	See the Patient Profile section of the Oracle Health Patient Portal User Guide for more information.	Verify that the information captured between the Emergency Contact and Responsible Party is consistent.	No implementation or maintenance impact.
Settings to Delete Account (HLG2-1562)	Component: Accounts The ability to delete an account is now available in the Settings section. UI Impact: Workflow (Automatic) A patient can remove their account, which removes the users Patient Portal account, their access, and their credentials. Content from the electronic health record (EHR) or Oracle Health Patient Portal Administrative Console is not removed. Patients need to call medical records to delete that. Once the patient has deleted the account, if they attempt to sign in with their credentials, an error message is displayed.	See the Patient Profile section of the Oracle Health Patient Portal User Guide for more information.	Verify that you can successfully delete a Patient Portal account.	No implementation or maintenance impact.
Site Banner Alerts (HLG2-1565)	Component: Accounts Site banner alerts now can be displayed on the Home dashboard. UI Impact: Workflow (Automatic) Patient Portal users can view information provided by their organization about details they might need to know that would impact an upcoming visit.	See the Getting Started section of the Oracle Health Patient Portal User Guide for more information.	Verify that you can view banner alerts on the Home dashboard.	Implementation impact: Low Customize site alert text in the Oracle Health Patient Portal Administrative Console. Maintenance Impact: Low Add new site alerts as needed.

Oracle Health Patient Portal Cloud Service Registration 1.24.2.0.0 (October 23, 2024)

The solution changes below are available with this release for Registration.

Highlights

The following list provides a high-level overview of the capabilities provided with this release:

• Patient Portal accounts use the email address.
• Patient Portal can be displayed in additional languages.

Solution Change Details

Solution Change	Component, Description, and UI Impact	Reference Materials	Validation Guidelines	Implementation and Maintenance Impact
Replace Username With Email (HLG2-9880)	Component: Registration Patient Portal accounts use your email address instead of a unique username. UI Impact: Workflow (Automatic) Patient Portal users now can create a new Patient Portal account using the email in the EHR database instead of creating a username.	See the Registration section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that when you create a new user account, you can use an email address instead of a username.	No implementation or maintenance impact.
Additional Languages in Language Switcher (HLG2-4140)	Component: Registration Additional languages are available from the language selector. UI Impact: Workflow (Automatic) Patient Portal users now can select from English, French, German, and Arabic.	See the Registration section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that English, French, German, and Arabic are available from the language selector.	Implementation impact: Low Enable the languages your organization wants to make available through Oracle Health Patient Portal Administrative Console. No maintenance impact.
Right-to-Left Translations (HLG2-4606)	Component: Registration Oracle Health Patient Portal supports languages that read from right to left, such as Arabic. UI Impact: Visual only	See the Registration section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	No validation testing is provided because the solution change contains updates not visible to users. As part of your regression testing, ensure that your system is working as expected.	No implementation or maintenance impact.
Language Switching in Patient Intake (HLG2-4139)	Component: Registration Oracle Health Patient Portal allows you to switch the language in which the application is displayed in patient intake processes. UI Impact: Workflow (Automatic) Patient Portal users now can switch the language in the patient intake and check-in workflows.	See the Registration section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that you can switch the language in which the Patient Portal is displayed.	Implementation Impact: Low Select the additional supported languages in Oracle Health Patient Portal Administrative console. No maintenance impact.
Work Phone Extension (HLG2-9951)	Component: Registration The Work Phone extension field is available in the patient intake process. UI Impact: Workflow (Automatic) Patient Portal users now can enter their work phone extension.	See the Registration section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that the work phone extension field is displayed in the patient intake workflow.	No implementation or maintenance impact.

Oracle Health Patient Portal Cloud Service Scheduling 1.24.2.0.0 (October 23, 2024)

The solution changes below are available with this release for Scheduling.

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Highlights

The Find Care as Guest workflow is available for unauthenticated users.

Solution Change Details

Solution Change	Component, Description, and UI Impact	Reference Materials	Validation Guidelines	Implementation and Maintenance Impact
Find Care as a Guest (HLG2-1775)	Component: Scheduling A website plug-in allows users to search for care from the web before identifying themselves and without logging into the portal. Once a slot is selected, the user inputs identification details and authenticates via a passcode to complete scheduling as a new or existing patient. UI Impact: Workflow (Automatic)	See the Scheduling section of the Oracle Health Patient Portal Cloud Service User Guide for more information.	Verify that unauthenticated users (new or existing patients) can search for an appointment slot without portal login. Verify that unauthenticated users can then enter name, date of birth, and email to receive a passcode to complete scheduling on the above selected slot.	Implementation impact: Low Enable the Find Care Outside of Portal feature in Oracle Health Patient Portal Administrative Console. No maintenance impact.
No Surprises Act Language (HLG2-9942)	Component: Scheduling Appropriate Good Faith Estimate disclaimers are automatically displayed within scheduling workflow to satisfy the No Surprises Act, according to if the patient has active insurance on file and if they plan to use it for the appointment. UI Impact: Visual only	None	Verify that Good Faith Estimate questions, disclaimers, or both are displayed at the beginning of scheduling workflows within patient portal.	No implementation or maintenance impact.
Scheduling Safety and Policy Text (HLG2-6605, HLG2-4689)	Component: Scheduling Client-Configured Scheduling Safety and Policy Text may be displayed during self-scheduling workflows to support organizations in notifying their patients about health emergencies and their policies for cancelations or rescheduling. UI Impact: Visual only	None	Verify that configured safety text is displayed at the beginning of the scheduling workflows within patient portal. Verify that configured policy text is displayed at the end of the self-scheduling workflow.	Implementation Impact: Low Configure the Safety Text in Oracle Health Patient Portal Administrative Console to customize the disclaimer text displayed at the start of self-scheduling workflows. Configure the Scheduling Policy Text in Oracle Health Patient Portal Administrative Console to customize the text displayed at the end of the self-scheduling workflows to notify patients about policies for canceling or rescheduling appointments. No maintenance impact.
Add to Calendar Options (HLG2-4688)	Component: Scheduling The calendar can be downloaded as a time-only or details-included version. UI Impact: Workflow (Automatic) Users can add an appointment to their calendar with options of Time Only or Include Details. The time-only version downloads a calendar file with only the time, duration of appointment, and subject of Health Visit. The details-included version downloads a calendar file with additional information about the appointment type, provider, location with address, time of appointment, and appointment duration.	None	Verify appropriate information and time included in Time only Calendar invitation option after scheduling an appointment. Verify appropriate information and time included in Include details Calendar invitation option after scheduling an appointment.	No Implementation or maintenance impact.