1 Business Context

A Central Reservation System (CRS) is used by hotels and other lodging businesses to manage reservations, group bookings, and availability across multiple distribution channels (such as direct bookings, online travel agents, global distribution systems). This implementation guide outlines best practices for integrating a Central Reservation System with OPERA Cloud, addressing the most common use cases and workflows that align with industry standards and expectations.

The Business Use Cases covered in this implementation guide are:

• Secure Payment Data Processing
• Reservation Management
• Group Management
• Availability Management
• Rate Management
• Inventory Management

The following diagram outlines the integration flows between CRS and OPERA Cloud, which are detailed in the upcoming sections: