Customer Maintenance Fields

The Customer Maintenance screen is divided into several tabs containing information about the customer.

• Dashboard

• Contact Information

• Associations

• Purchase History

• Accounts

• Awards

• Tasks

• Comments

• Addresses

• House Account

• Wish List

• Digital Cart

Dashboard

This tab shows the customer's loyalty information, and recent purchase information.

Figure 8-6 Customer Dashboard Tab

The Dashboard tab displays the following information:

• Loyalty # - Loyalty number.

• Birth Date - Date of birth.

• Last Purchase - Last purchase date.

• Address - Primary address.

• Email - Primary e-mail address.

• Phone # - Primary phone number.

• Summary of the transactions in the last year. See Transaction Summary.

• Wish List - Items in the customer's wish list.

• Last xx Days - Graph of the transactions in a set number of days.

Transaction Summary

The transaction summary table displays the following columns:

• Last xx Days - Types of transactions performed in a set number of days.

• Items - Total number of items in the transaction type.

• Amount - Total amount in each transaction type.

Wish List

The Wish List table displays the following information about each item in the customer's wish list:

• Item ID - ID of the item.

• Description - Description of the item.

• Price - Price of the item.

Last xx Days

The Last xx Days graph is a line graph plotting the amount of each transaction plotted the date of the transaction. This graph displays one line for sale transactions and one line for return transactions.

Contact Information

This tab shows the customer’s name, address, phone and email information, contact preferences, and profile completeness progress bar. Your store may be configured to display anniversary, birthday, and language options.

Figure 8-7 Contact Information Tab

The Contact Information tab contains the following fields:

• First - First name.

• Middle - Middle name or middle initial.

• Last - Last name.

• Company - Company or organization associated with the customer.

• Type - Type of company or organization.

• Address - Primary street address.

• Apartment - Primary address apartment.

• Country - Country of primary address.

• Postal Code - Postal or zip code.

• City - City of the primary address.

• State - State or province of the primary address.

• Home - Home telephone number.

• Work - Work telephone number.

• Mobile - Mobile telephone number.

• Email - Primary e-mail address.

• Contact - Indicates whether the customer permits the store to contact them through the associated telephone number or e-mail address.

• Email Receipts - Indicates whether the customer allows the store to send e-mail receipts to the primary e-mail address.

• Anniversary Date - Date on which the customer was added to the system.

• Birth Date - Customer birthdate.

• Gender - Customer gender.

• Language - Primary language for the customer.

• Profile x% Complete - Percentage of customer record completion.

If Customer Information Consent functionality is enabled, the consent preferences are accessible via the Review Customer Consent option within the Customer Options menu.

Associations

This tab lists any company-defined groups to which the customer belongs, and additional personal identifying information (customer attributes, tax exemption information, and so on.)

Figure 8-8 Associations Tab

The Associations tab contains the following fields:

• Group Membership - The group to which the customer belongs. Groups are defined by the store or home office. A customer may be associated with one or more groups. If groups are not defined, no customer groups are listed in this section.

• Customer Attributes - Attributes for the customer. Attribute categories are defined by the home office and provide additional information about the customer.

• Customer Segments - Segments to which the customer belongs. Segments are groupings that share common criteria. This information is provided by Customer Engagement. Identifying a customer with a segment may be helpful in customer analysis and in sale promotions.

  Note:

  This field cannot be edited. Segments are provided by Oracle Retail Customer Engagement.

• Tax Exempt Information - Tax exemptions associated with the customer. A customer may have one or more exemptions.

Purchase History

This tab shows a detailed sales transaction listing for the customer for a set number of days. If available, a picture displays with item details in the Information tab.

Figure 8-9 Purchase History Tab

This tab shows detailed information about sales transactions for the customer within the last xx days. This tab displays the following rows:

• Transaction Row - Displays information about a transaction.

• Item Row - Displays information about an item within a transaction.

• Item Information - Displays information about a selected item.

Note:

The information in this tab cannot be edited.

Transaction Row

Transaction rows display the following information:

• Date - Date of the transaction.

• Trans # - ID number of the transaction.

• Location - Location ID.

• Total - Total amount of the transaction.

Item Row

Item rows display the following information:

• Item # - ID number of the item.

• Description - Description of the item.

• Qty - Quantity of the item.

• Price - Price of the item.

Item Information

After selecting an item row, this area displays information about the selected item:

• Picture of the item (if available).

• Price - Price of the item.

• Style - ID of the item style (if available).

• Item dimensions (if available).

Accounts

Your system's configuration determines the information displayed on this tab.

Figure 8-10 Customer Accounts Tab

If your system is configured for a loyalty program, this tab lists the customer's loyalty program information.

If your system is not configured for a loyalty program, this tab lists any of the customer's special accounts such as work order accounts, layaway accounts, pre-sale accounts, hold accounts, and send sale accounts.

Note:

The information in this tab cannot be edited.

Loyalty Configured

If loyalty is configured on your system, the Accounts tab will display the following information:

• Loyalty Cards - Information about the loyalty cards associated with the customer.

• Customer Account Activity - Loyalty activity for the customer.

Loyalty Cards

This section displays the following information for each loyalty card:

• Card # - Card number.

• Expires - Card expiration date.

• Loyalty Account - Loyalty account ID.

• Points - Number of points accumulated in the loyalty account.

• Award Account - Award account ID.

• Awards - Awards in the awards account.

Customer Account Activity

This section displays the following information about the customer's account activity:

Note:

Activity rows that have been voided show a line through the entire row.

• Account Type - Type of customer account.

• Account ID - ID of the account.

• Activity - Type of activity.

• Date - Date of the activity.

• Amount - Amount associated with the activity.

Menu Buttons

The Customer Account tab includes the following Menu Buttons specific to this tab:

• View Loyalty History - Displays the loyalty history for the customer.

• Print Balance Receipt - Prints a receipt showing loyalty account balance information.

• Print Account History - Prints a Loyalty Account History report on the report printer. The information in this report includes the information shown in the Customer Account History section of the Customer Account tab. See the Oracle Retail Xstore Point of Service Reports Guide for more information about this report.

No Loyalty Programs

If loyalty programs are not used by your system, the Accounts tab will display the Customer Account Detail information.

The Customer Account Detail lists special accounts that are owned by the customer. The account status (such as OPEN or CLOSED) is noted along with a date and current amount due on the account if applicable.

Awards

The Awards tab is for viewing the customer's current awards and entitlements information in separate sections. You can edit the customer and loyalty information within customer maintenance but the award and entitlement information are for viewing only. You cannot apply the awards or entitlements to the transaction from this screen.

Figure 8-11 Awards Tab

Current Awards

This section displays the following information for each loyalty award:

• Card # - Card number associated with the award.

• Coupon ID - ID of the award coupon.

• Expires - Expiration date of the coupon.

• Amount - Amount of the coupon.

Entitlements

This section displays the current entitlements:

• Card # - Card number associated with the entitlement.

• Description - Description of the entitlement.

• Coupon ID - ID of the award coupon.

• Expires - Expiration date of the coupon.

Tasks

The Tasks tab displays all tasks associated with the customer.

Figure 8-12 Tasks Tab

This tab displays the following information for each task:

• Priority - Importance of the task: high, medium, or low.

• Date - Date the task should begin.

• Start Time - Time the task should begin.

• Duration - Length of time designated for the task.

• Activity - Type of task.

• Status - Indicates the progress of the task.

• Associate - The employee or employee group responsible for completing the task.

Status

The status field can have one of the following values for a task:

• Open - The task is open, but not started.

• In Progress - The task has been started, but not completed.

• Cancelled - The task has been cancelled and cannot be reopened or edited.

• Closed - The task has been completed and cannot be reopened or edited.

Comments

The Comments tab shows any comments associated with this customer.

Figure 8-13 Comments Tab

This tab displays the following information for each comment:

• Created on - Information about when the comment was created, and the comment itself.

• Created by - ID of the employee who entered the comment.

Adding a Comment

To add a comment:

1. If necessary, click Save Changes to save the customer record.

   Note:

   When creating a new customer, comments cannot be added until the information for the new customer has been saved.

2. Click Add Comment.

   An Add Comment window opens.

3. Enter the comment.

4. Click OK.

   The comment is saved and added to the customer record.

Addresses

The Addresses tab shows all the addresses associated with the customer, and provides the ability to add new addresses as needed, for example, a work location or vacation home address.

Figure 8-14 Addresses Tab

This tab displays the following information for each customer address:

• Address Type - Type of address. For example, Home, Work, or Primary.

• Address - The address.

To make changes to the addresses for a customer, perform the appropriate procedure:

• Add an Address - Add an address to a customer record.

• Edit an Address - Edit an address assigned to a customer record.

• Designate a Primary Address - Change the primary address for a customer.

• Delete an Address - Remove an address from a customer record.

Add an Address

To add an address for a customer:

1. Click Add Address.

   An Add Customer Address window opens.

2. If necessary, change the country for the address. Change Country.

3. If it is available, use Address Lookup to find the address.

4. If necessary, enter the address information:

   Note:

   Required fields are marked with a red triangle in the upper-left corner.

   • Address - The first and second lines of the address.

   • Zip - Postal or zip code for the address.

   • State - State or province for the address.

   • City - City for the address.

   • Apartment - Apartment for the address.

   • Country - Country of the address. Click the Change Country button to change this value. See Change Country.

   • Type - Type of address (for example, Home, Work, or Vacation).

5. Click Process.

   The address is added to the list of customer addresses.

Edit an Address

To edit an address for a customer:

1. Select the address to edit in the list of addresses:

   • Click the address.

   • Use the up and down arrows to highlight the correct address, then press the Spacebar.

2. Click Edit Address.

   An Edit Customer Address window opens.

3. If it is available, use Address Lookup to find the address.

4. If necessary, make changes to the address information:

   Note:

   Required fields are marked with a red triangle in the upper-left corner.

   • Address - The first and second lines of the address.

   • Zip - Postal or zip code for the address.

   • State - State or province for the address.

   • City - City for the address.

   • Apartment - Apartment for the address.

   • Country - Country of the address. Click Change Country to change this value. See Change Country.

   • Type - Type of address (for example, Home, Work, or Vacation).

5. Click Process.

   The address is added to the list of customer addresses.

Designate a Primary Address

To change the primary address for a customer:

1. Select the address to set as the primary address in the list of addresses:

   • Click the address.

   • Use the up and down arrows to highlight the correct address, then press the Spacebar.

2. Click Set Primary Address.

   Xstore Point of Service opens a confirmation prompt.

3. Click Yes in the confirmation prompt.

   Note:

   Click No if it is the incorrect address. Xstore Point of Service returns to the Addresses tab.

   The address is set as the primary address for the customer. The new primary address is displayed on the top of the list of customer addresses.

Delete an Address

To delete an address from a customer record:

1. Select the address to delete in the list of addresses:

   Note:

   You cannot delete the primary address for the customer.

   • Click the address.

   • Use the up and down arrows to highlight the correct address, then press the Spacebar.

2. Click Delete Address.

   Xstore Point of Service opens a confirmation prompt.

3. Click Yes in the confirmation prompt to delete the address.

   Note:

   Click No to return to the Addresses tab without deleting an address.

   The address is deleted from the customer record.

House Account

Figure 8-15 House Account Tab

The House Account tab displays the following types of information about the customer's house account:

• House Account Details - Details about the house account.

• Authorized Buyers - Information about each buyer authorized to use the house account.

• Journal - Information about each activity performed on the house account.

Note:

This information is only available for customers who have set up a valid house account.

To make changes to the information in the House Account tab:

• Change House Account Status - Change the status of a house account.

• Change House Account Limit - Change the credit limit for a house account.

• Change Authorized Buyers - Make changes to the authorized buyers associated with a house account.

House Account Details

This section displays the following information about the house account:

• Account # - ID number for the house account.

• Status - Status of the account: OPEN, HOLD, or CLOSED.

• Corporate Account - If yes, this is a corporate House Account and cannot be changed.

• Account On-Hold - If yes, this account cannot be used for purchases; however, payments can be made on the account.

• Setup Date - Date the account was created.

• Last Activity Date - Date of the most-recent activity on the account.

• Last Payment Date - Date of the most-recent payment on the account.

• Last Payment Amount - Most-recent payment amount on the account.

• Credit Limit - Credit limit on the account.

• Balance - Balance amount on the account.

• Available Credit - Difference between the credit limit and the outstanding balance on the account that is available for purchases.

Authorized Buyers

This section displays the following information about the people authorized to use the house account:

• Primary - A green check mark is displayed in this column for the primary authorized buyer for the account.

• Buyer ID - House account ID of the buyer.

• Name - Name of the buyer.

• Start - Date on which the buyer is first permitted to use the account.

• End - Date on which the buyer is no longer permitted to use the account.

Journal

This section displays the following information for each activity performed on the account:

• Date - Date of the activity.

• Store - ID of the store where the activity took place.

• Trans # - ID number for the transaction in which the activity took place.

• Account ID - ID of the house account.

• Name - Name of the customer.

• Type - Type of activity performed.

• Amount - Amount of the activity.

• Balance - Balance of the account following the activity.

Change House Account Status

To make changes to a customer's house account:

1. Select Change Status.

   A Change Account Status window opens.

   Figure 8-16 Change Account Status

   
   

   

   
   

2. Select the new status for the account:

   • HOLD - The authorized buyer cannot use the account for new purchases but can make payments on the account. The edit options for account limit and authorized buyer options are not available for accounts that are on hold.

   • CLOSE - The house account is no longer available for any activity.

   • REINSTATE - An account with a status of HOLD can be activated again by selecting this option.

   • OPEN - An account with a status of CLOSED can be activated again by selecting this option.

3. Click Select.

   The status of the house account is changed.

Change House Account Limit

To change the credit limit for a house account:

1. Click Edit Credit Limit.

   A House Account Information window opens with the current credit limit for the account.

   Figure 8-17 House Account Credit Limit

   
   

   

   
   

2. Enter the new credit limit for the house account.

3. Click Process.

   The credit limit for the house account is changed to the new value.

Change Authorized Buyers

A house account can have more than one buyer associated with it. To make changes to the authorized buyers for a house account, use the appropriate procedure:

• Add an Authorized Buyer - Add an authorized buyer to a house account.

• Edit an Authorized Buyer - Edit information for an authorized buyer.

• Deactivate an Authorized Buyer - Deactivate an authorized buyer.

• Designate a Primary Buyer - Change the primary buyer to another person.

Add an Authorized Buyer

To add an authorized buyer to a house account:

1. Click Add Buyer.

   An Add Buyer window opens.

   Figure 8-18 House Account Add Buyer

   
   

   

   
   

2. Enter the information for the buyer:

   Note:

   Required fields are marked with a red triangle in the upper-left corner of the field.

   • First Name - First name of the new buyer.

   • Last Name - Last name of the new buyer.

   • Start Date - Date on which the buyer will first be permitted to use the house account.

   • End Date - Date on which the buyer will no longer be permitted to use the house account.

3. Click Process.

   The name of the new authorized buyer is listed in the Authorized Buyers section of the House Account tab.

Edit an Authorized Buyer

To edit an authorized buyer associated with a house account:

1. Click Edit Buyer.

   An Edit Buyer window opens.

   Figure 8-19 House Account Edit Buyer

   
   

   

   
   

2. Select the buyer to edit:

   • Click the buyer.

   • Use the up and down arrows to highlight the correct buyer, then press the Spacebar.

3. Select OK.

4. Enter the updates for the buyer:

   Note:

   Required fields are marked with a red triangle in the upper-left corner of the field.

   • First Name - First name of the buyer.

   • Last Name - Last name of the buyer.

   • Start Date - Date on which the buyer will first be permitted to use the house account.

   • End Date - Date on which the buyer will no longer be permitted to use the house account.

5. Click Process.

   The information for the buyer is updated in Xstore Point of Service.

Deactivate an Authorized Buyer

To deactivate an authorized buyer associated with a house account:

1. Click Deactivate Buyer.

   A Deactivate Buyer window opens.

   Figure 8-20 House Account Deactivate Buyer

   
   

   

   
   

2. Select the buyer to deactivate:

   • Click the buyer.

   • Use the up and down arrows to highlight the correct buyer, then press the Spacebar.

3. Select OK.

   The End Date for the selected buyer is set to today's date.

Designate a Primary Buyer

To change the primary buyer for a house account:

1. Click Set Primary Buyer.

   A Set Primary Buyer window opens.

   Figure 8-21 House Account Set Primary Buyer

   
   

   

   
   

2. Select the buyer to designate as the primary buyer:

   • Select the buyer.

   • Use the up and down arrows to highlight the correct buyer, then press the Spacebar.

3. Select OK.

   The selected buyer is designated as the primary buyer and moved to the top of the Authorized Buyers list, with a green check mark next to their name. The list is sorted alphabetically below the primary buyer's name.

Wish List

If Xstore Point of Service is integrated with Oracle Retail Customer Engagement, this tab displays any items in the customer's personal wish list. A customer account may have multiple wish lists associated with it, but only one wish list can be viewed at a time. To view another wish list, select the Wish List Options button then select Another Wish List option.

Figure 8-22 Wish List Tab

This tab displays the following information for each wish list item:

• Item ID - ID of the item.

• Description - Description of the item.

• Date Added - Date the item was added to the wish list.

• Orderable - Indicates whether the item can be ordered.

• Image - A picture of the item (if available).

The following functions can be performed in the Wish List tab:

• View Additional Item Information - View more detailed information about an item.

• Add a Wish List Item - Scan an Item - Add an item to the wish list by scanning the item.

• Add a Wish List Item - Search for an Item - Add an item to the wish list by searching for the item.

• Remove Wish List Items - Remove items from the wish list.

• Print a Wish List - Print a list of the items in the wish list.

View Additional Item Information

To view additional information about an item:

1. Select an item in the list:

2. Click Item Info.

Add a Wish List Item - Scan an Item

To add an item to a wish list:

1. If necessary, click Save Changes.

   Note:

   When creating a new customer, wish list items cannot be added until the information for the new customer has been saved.

2. Scan the item.

3. Verify the added item displays on the wish list. The newly added item appears at the top of the list.

Add a Wish List Item - Search for an Item

To add items to a wish list:

1. If necessary, click Save Changes.

   Note:

   When creating a new customer, wish list items cannot be added until the information for the new customer has been saved.

2. Click Add Items.

   Figure 8-23 Item Lookup

   
   

   

   
   

3. Enter the search criteria:

   • Item ID - ID of the item.

   • Department - Department to which the item belongs.

   • Subdepartment - Subdepartment to which the item belongs.

   • Class - Class to which the item belongs.

   • Subclass - Subclass to which the item belongs.

   • Style ID - ID of a style for the item.

   • Description - Content within the description of the item.

4. Click Process.

   • If several items match the entered criteria, continue with Step 5.

   • If only one item matches the entered criteria, continue with Step 7.

5. Select an item in the list:

   • Click the item.

   • Use the up and down arrows to highlight the correct item, then press the Spacebar.

     Figure 8-24 Item List

     
     

     

     
     

6. Click Add Item.

   Figure 8-25 Wish List Item Added

   
   

   

   
   

7. Verify the added item displays on the wish list. The newly added item appears at the top of the list.

Remove Wish List Items

To remove items from the wish list:

1. Click Remove Items.

   Xstore Point of Service opens a list of items in the wish list.

2. Select the items in the list:

   • Click the item.

   • Use the up and down arrows to highlight the correct item, then press the Spacebar.

   • Click Select All to select all items in the list.

3. Click Remove Items.

   Xstore Point of Service opens a confirmation prompt.

   Figure 8-26 Remove Wish List Item Confirmation

   
   

   

   
   

4. Select whether to remove the items:

   • Click Yes to remove the items and return to the Wish List tab.

   • Click No to return to the Wish List tab without removing items.

Print a Wish List

Click Print List to print a customer wish list.

The Customer Wish List Report opens. Use report printing functionality to print the wish list.

For more detail about the Customer Wish List Report, see the Oracle Retail Xstore Point of Service Reports Guide.

Digital Cart

If Xstore Point of Service uses Retail Extension Module (RXM), this tab displays any items the customer has in their digital shopping cart. The Digital Cart tab includes the following information:

• Item List - Items in the customer's digital cart.

• Item Information - Information about a selected item.

To remove items from the digital cart, see Remove Digital Cart Items.

Item List

The item list displays the following information for each item in the list:

• Item ID - ID of the item.

• Description - Description of the item.

• Quantity - Quantity of the item.

• In Stock - Number of items in stock.

• Orderable - A green check mark in an item row indicates that the item can be ordered.

Item Information

The Item Information section displays the following information about the item selected in the Item List:

• Picture of the item (if available).

• Price - Price of the item.

• Style - ID of the item style (if available).

• Item dimensions (if available).

Remove Digital Cart Items

To remove items from the digital cart:

1. Click Remove Items.

   Xstore Point of Service opens a list of items in the digital cart.

2. Select the items in the list:

   • Click the item.

   • Use the up and down arrows to highlight the correct item, then press the Spacebar.

   • Click Select All to select all items in the list.

3. Click Remove Items.

   Xstore Point of Service opens a confirmation prompt.

4. Select whether to remove the items:

   • Click Yes to remove the items and return to the Digital Cart tab.

   • Click No to return to the Digital Cart tab without removing items.