8 Customer Maintenance
Customer Maintenance includes activities that relate to entering new customers into the customer database, updating customer information and preferences, viewing or printing customer information, and deleting a customer record.
Customer Maintenance is typically required when an associate discovers that a customer's name is not in the database and must be entered for the first time. Other common situations that trigger customer maintenance occur when incorrect customer information is found and must be revised, and when information is lacking and must be entered.
These screens can also be accessed through the back office Customer Maintenance menu options.
Note:
Customer maintenance activities are controlled by user security. You must have privileges in the system to perform any customer maintenance activities.
This chapter describes the following sections: