16 Local Inventory Orders
A Local Inventory Order transaction is for store associates that are in contact with customers not physically in the store, that would like to purchase item(s) that are in the store's inventory and pick up the items later.
The salesperson talks to the customer about items that the customer may be interested in from previous knowledge and experience. The salesperson offers to create a Local Inventory Order for the item with the expectation that the customer will pay for the item using selected tenders such as Credit/Debit Card, eWallet, House Account and Pay By Link (PBL). The Pay By Link tender type provides a link (QR code or e-mail) to the payment providers (for example, Adyen) checkout web page. This allows a customer to scan/click a PBL URL for them to tender the transaction on their own device. The expectation is that the customer will pay for the transaction as soon as the link is sent to the customer - even while they are still on the phone and come to pick up the item in the next few days.
Fulfilment of the order is from local store inventory only. The Local Inventory Order moves inventory from 'on hand' to 'local inventory hold' bucket so that it is considered on hold for the customer even though the customer is not present during the transaction since the transaction will take place over the phone with the salesperson. This is done to ensure that the customer does not miss out on the item because of their concern about in-person shopping. The order will be created, and the payment will be completed.
The store associate picks the item(s) setting them to reserved but ONLY after payment has been received. When the customer picks up the item(s) from the store, completion of the order occurs on Xstore POS and the item(s) removed from the store's inventory. An e-mail receipt is sent to the valid customer e-mail address. If the customer decides that they don't want to pick up the item(s), the cancelation of the order is processed. If full payment was made, the customer is provided a refund for the amount.
This chapter covers the following topics:
Local Inventory Order maintenance is accessible outside of a sale for viewing, picking/reserving items, and maintaining local inventory orders. Refer to Oracle Retail Xstore Point of Service Classic Manager's Guide.