Use Cases for Customer Experience for Utilities

Oracle has tested several use cases to extend specific objects in the Customer Experience for Utilities experience. As use cases are created and validated, they will be included here for your reference.

This documentation does not cover all steps you need to take within the VB Studio application. Before attempting to implement these use cases, you must have a working knowledge of the VB Studio, and a thorough understanding of the extension process. These use cases are intended as a reference only. You can use your knowledge of VB Studio, along with these examples to determine how you to implement similar use cases.

In this section:

• Adding an Action to the Person and Premise Search
  
• Adding User Actions to Existing Insights
  
• Adding New Insights with User Actions
  
• Adding Columns to the Work Queue
  
• Adding an Action to the Customer Dashboard
  
• Adding an Action to Premise Customer History
  
• Adding Actions to Account 360 Billing Account View
  
• Hiding Actions from Account 360 Billing Account View
  
• Rename Redwood Sales Dashboard
  
• Configure Knowledge Management Book Icon in Customer Dashboard
  
• Add Custom Program Enrollments to Billing Highlights
  
• Adding an Action to the Premise Page
  
• Extending the Field Activities Drawer
  
• Extending the Notes Drawers
  
• Adding Secondary Actions to Service Point Card
  
• Adding Actions to the Billing Accounts Summary
  
• Hiding Actions on the Billing Accounts Summary
  
• Adding Actions to the Linked Contacts Drawer
  
• Hiding Actions on the Linked Contacts Drawer