Usage Lookback Report

The Usage Lookback Report helps gas-only customers understand their energy use during the previous heating season. It includes modules designed to provide a broader view of consumption and encourage behavior changes to reduce energy use. Key features include a benchmark module comparing total seasonal usage to similar and efficient homes, a normative comparison spanning the full season, and a Personal Tracker that shows how current usage compares to past seasons. The report also includes practical, year-round energy-saving tips and a Community Message highlighting the collective impact of saving energy.

See the individual Report Modules for more information about how the experience varies by module.

Report Modules

Email Home Energy Reports are built using a predefined mix of dynamic and static modules, carefully designed to tell a personalized story about each customer's energy use. The experience evolves over time, delivering new insights based on customer attributes and utility goals. For more details, refer to the individual module pages.

The report includes the following modules:

• Subject Line
• Header
• Energy Use Benchmark
• Three-Bar Neighbor Comparison
• Personal Tracker
• Lookback Tips
• Community Marketing Module
• Footer