Welcome Report
The Welcome Report introduces both new and existing Email Home Energy Report recipients to the report experience. It builds on the Progress Report structure and includes an additional Welcome module at the top, which varies slightly depending on whether the customer is new or returning.
New Customers: Customers who have never received an Email Home Energy Report are considered new customers. Their Welcome Report includes a module at the top that introduces them to the report experience.
Legacy Customers: Customers who have received a previous version of the Home Energy Report are considered legacy customers. Their Welcome Report includes a module at the top highlighting updates, such as new and improved tips and insights. These updates are numbered, with corresponding markers shown in the upper-right corner of relevant modules throughout the email.
See the Report Modules for more information about how the experience varies by module.
Report Modules
Email Home Energy Report is built with predefined mix of dynamic and static modules carefully crafted to tell customers a personalized story about their energy use. It provides new experiences and insights that vary over time, depending on specific customer attributes and utility goals. Go to the individual module page for more details on the user experience.
The Welcome Report includes the following modules: