Design and Configuration: Flat Rate Load Shifting Report
This section discusses the design, configuration options, and the user experience variations that are specific to the Flat Rate Load Shifting Report emails.
The Load Shifting Cloud Service, Rate Coach V3 provides modules that can be combined with modules from the Weekly Energy Update v3 emails, to produce weekly Flat Rate Load Shifting Report emails. These emails are digital messages sent each week through the email channel to inform customers about how they used energy over the past week, or the past bill period. These emails also educate customers about how they can shift their usage to times when there is lower demand on the utility grid.
The series of emails includes:
- Introduction email
- Weekly emails
- Post-bill report emails
Introduction Emails
The Introduction email is the first weekly email customers receive as part of the program. This email is designed to welcome customers to the program,
The Introduction email contains the following modules, in the order listed:
- Email Header and Subject Lines Modules
- Transition Module
- Weekly Comparison Module
- 24 Hour Chart for Flat Rates Module
- Big Appliances Module
- Email Footer Module
This image shows an example of the Introduction email:
Weekly Emails
The Weekly Flat Rate Load Shifting Report email is delivered to customers at the end of each week. It provides a comparison between electricity spending during the current week and the previous week. The email also includes
Customers begin receiving the Weekly Flat Rate Load Shifting Report email after they receive their Introduction email, and do not receive the weekly email in weeks when they receive the Post-Bill Report email.
The Weekly Flat Rate Load Shifting Report email contains these modules, in the order listed:
- Email Header and Subject Lines Modules
- Weekly Comparison Module
- 24 Hour Chart for Flat Rates Module
- Flat Rate Disaggregation Module
- Tips Module
- Email Footer Module
This image shows an example of the weekly email:
Post Bill Report Emails
The Post-Bill Report is delivered to customers at the end of each month. The report helps customers understand which appliances they are using during peak hours, and how that usage contributes to their energy charges. It includes a.
By default, the Post-Bill Report emails contain these modules, in the order listed:
- Email Header and Subject Lines Modules
- Post-Bill Report Bill Comparison Module
- Shift Nudge Module
- Flat Rate Disaggregation Module
- Email Footer Module
This image shows an example of the Post-Bill Report email:
