Troubleshooting an Integrated Excel Workbook

A Troubleshooting an Integrated Excel Workbook

If you experience technical issues installing ADF Desktop Integration or using an integrated workbook, there are a number of resources available to help you troubleshoot your issues. Review this section to learn how to run troubleshooting tools, access log files, and generate reports.If you still can't resolve your issue, contact Oracle Support.

Troubleshooting resources include the Client Health Check tool. This tool determines if the client environment is configured correctly and provides options to resolve some commonly-encountered issues. See Checking Your Environment.

ADF Desktop Integration generates log files during installation and in response to various add-in and server activity. See Accessing ADF Desktop Integration Log Files.

If you are designing or testing an integrated workbook, the add-in includes logging tools you can use to troubleshoot issues. See Design-time Logging Tools.

The property inspector does not validate that values you enter for a property or combinations of properties are valid. Invalid values may cause runtime errors. To avoid runtime errors, make sure you specify valid values for properties in the property inspector. For information about the property inspector, see Using the Property Inspector.

Note:

The client health check report, log files, and diagnostic report may contain information that may assist your Technical Support department in resolving issues you encounter. Log files and reports may include personal information from the user's computer including, but not limited to, the computer's name and the end user's Windows profile name. Be sure to select the appropriate option when uploading files with personal information to a service request so that the file access can be restricted as needed.

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