List of Figures

1-1 Oracle RightNow Adapter Design Overview
2-1 The Lock Icon in the Browser Window for Internet Explorer Browser
2-2 Location of Lock Icon in Chrome Browser Indicated by Arrow
2-3 Location of Lock Icon in Mozilla Firefox Browser Indicated by Arrow
2-4 View Certificates in Pop-up
2-5 Certificate Details Pop-up
2-6 The Certificate Wizard, with Base-64 encoded X.509m(.CER) Selected
2-7 The Keystores Tab
2-8 Oracle RightNow Adapter Design Time Flowchart
2-9 Oracle RightNow Adapter Runtime
3-1 Navigation
3-2 Create SOA Application
3-3 Name Your Application
3-4 Providing a Name for Your Project
3-5 Configuring SOA Settings
3-6 Oracle RightNow Adapter Basic Info Screen
3-7 Oracle RightNow Adapter Connection Screen
3-8 Oracle RightNow Adapter Operations Screen
3-9 Oracle RightNow Adapter Basic Info Screen
3-10 Oracle RightNow Connection Screen
3-11 Creating Organization, Contact, and Incident Objects in One Request
3-12 Retrieving Data from One Object
3-13 Updating a Single Business Object
3-14 Oracle RightNow Adapter Configuration Wizard Basic Info Screen
3-15 Oracle RightNow Adapter Connection Screen
3-16 RightNow Adapter Configuration Wizard Operations Screen with the Batch Operation
3-17 Choosing a Substitute Element or Type in the XSLT Mapper
3-18 Substitute Element or Type Dialog
3-19 Contact ID Type Expanded
3-20 Query Test Screen
3-21 Query Inputs in the Form of Bind Parameters
3-22 Query Example using Bind Parameters
3-23 ROQL Query Results
3-24 Part of Generated Input Schema for WSDL Showing Bind Parameter
4-1 Using XSLT Mapper to Map a RightNow Custom Object for the Schema without Using the Oracle RightNow Adapter-Generated WSDL
4-2 Sample XSL File in Source Mode
4-3 Object Summary Page
4-4 Selecting a Custom Object to Perform Operations
4-5 Example of a Custom Object Schema
4-6 Location of Permissions Checkboxes
5-1 Navigation
5-2 Create SOA Application
5-3 Name Your Application
5-4 Provide a Name for Your Project
5-5 Configure SOA Settings
5-6 Create BPEL Process
5-7 composite.xml File
5-8 XML Schema File
5-9 Edit XML Schema File
5-10 Oracle RightNow Adapter with composite.xml File
5-11 Oracle RightNow Adapter Configuration Wizard Basic Info Screen
5-12 Oracle RightNow Adapter Configuration Wizard Connection Screen
5-13 Oracle RightNow Adapter Configuration Wizard
5-14 Storing WSDL at an MDS Location
5-15 Oracle RightNow Adapter Operations Screen
5-16 The Services, Components and External References Screen Showing the Adapter in External References Swimlane
5-17 BPELProcess1 and RightNowAccount External Reference Connected Through a Wire
5-18 Composite Application with Service, BPELProcess and Reference Wired
5-19 Oracle RightNow Reference Adapter Shown as Part of Partner Links
5-20 Invoke Activity
5-21 Create Variable Dialog to Create an Input Variable for the Partner Link
5-22 Create Variable Dialog to Create an Output Variable
5-23 Two Transform Activities in Bpel Diagram
5-24 Mapping Transform1 Values from Receive Activity's Input Variable to Invoke Activity's Input Variable
5-25 Mapping between inputVariable and Invoke1_create_InputVariable
5-26 Mapping Transform2 values from Invoke Activity's Output Variable to Reply Activity's Input Variable
5-27 Mappings for Output Variable
5-28 Composite.xml
5-29 Deploying the Project
5-30 Test Button
5-31 Testing the Web Service
5-32 Test Response Containing ID of the Account Created on RightNow Cx
6-1 Create an Oracle Service Bus Session
6-2 Adding a New Project to Oracle Service Bus
6-3 Create a New Project Page
6-4 Choosing WSDL Reference
6-5 Creating a WSDL
6-6 rightnowReference WSDL
6-7 Selecting JCA Binding from Create Drop-Down List
6-8 Choosing the RightNow Adapter JCA File
6-9 Edit JCA Binding References
6-10 Generate WSDL and Service from JCA Binding
6-11 Generate WSDL and Service
6-12 Activate Session
6-13 Confirming Session Activation
6-14 Choosing an Application
6-15 Name Your Application
6-16 Create a New Project
6-17 Name Your Project Page
6-18 RightNow Adapter Configuration Wizard Components Pane
6-19 RightNow Adapter Basic Info Page
6-20 Connection Page
6-21 Test Connection to Validate Connection Key
6-22 Operations Page
6-23 Pipeline Component
6-24 Create Pipeline Service Dialog
6-25 Creating a Pipeline
6-26 Select WSDL
6-27 Creating a Pipeline Service
6-28 Pipeline Component
6-29 Connecting the rightnowReference to the Pipeline Component
6-30 Routing Properties
6-31 Deploy Action
6-32 Select Server Page.
6-33 Summary Page
6-34 Success Message Page
6-35 Service Bus Console
6-36 Service Bus Deployed Projects
6-37 Proxy Service Definition
6-38 Option for Launching Test Console
6-39 Proxy Service Testing
7-1 Properties Available in the composite.xml File
7-2 Services & References Section
7-3 Properties Tab
9-1 Selecting Multiple Business Objects on the Operations Screen
9-2 Oracle RightNow Adapter Operation Configuration Screen with Multiple Operations in a Batch Selected
A-1 Fusion Middleware Control, Showing WebLogic Domain
A-2 WebLogic Domain in Fusion MIddleware Control
A-3 Create Map Screen
A-4 Map Name
A-5 Create Key
A-6 Create Key Screen
A-7 Enter Credentials
A-8 Credentials Store Provider