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Contents
List of Examples
List of Figures
List of Tables
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Related Documents
Conventions
1
Introduction to the RightNow Adapter
1.1
Introduction
1.2
Overview
1.2.1
Prerequisites to Using the Oracle RightNow Adapter
1.2.1.1
Create Permissions for the oracle.wsm.security Map Name
1.2.1.2
Oracle RightNow Adapter Design Overview
1.3
Supported Versions and Platforms
1.3.1
WSDLs Supported by Oracle RightNow Adapter
2
Getting Started with the RightNow Adapter
2.1
Using Oracle RightNow Adapter Connection Parameters
2.2
Obtaining the Standard WSDL
2.2.1
Importing the Oracle RightNow Application's Certificate into the Client/Server
2.2.2
Importing the Oracle RightNow Application's Public Certificate into Weblogic Server Using Keytool
2.2.3
Configuring Oracle RightNow Adapter Permissions
2.2.3.1
Details for Object-specific Permissions
2.2.4
Authenticating on the Oracle RightNow Cx Server with Account Passwords
2.2.4.1
Oracle Cloud Connect Web Services for SOAP API Access Control
2.3
Understanding the Oracle RightNow Adapter in Design Time and Runtime
3
Walkthrough of the Oracle RightNow Adapter Configuration Wizard
3.1
Performing Common JDeveloper Configuration Steps
3.1.1
Create SOA Application Project in JDeveloper
3.1.2
Configuring an Oracle RightNow Adapter for Outbound Services
3.1.3
Configuring an Oracle RightNow Adapter for Inbound Services
3.2
Understanding Create, Read, Update, and Delete Operations
3.2.1
Supported Features
3.2.1.1
Using CRUD Operations
3.2.1.2
Using the Batching Feature
3.2.1.3
Chaining
3.2.1.4
Using Chaining
3.2.2
Supported Processing Options
3.2.2.1
CreateProcessingOptions
3.2.2.2
DestroyProcessingOptions
3.2.2.3
GetProcessingOptions
3.2.2.4
UpdateProcessingOptions
3.3
Working with ROQL
3.3.1
Using ROQL
3.3.1.1
ROQL Query Statement
3.3.2
ROQL Query Statement
3.3.3
Running the ROQL Query Statement
3.3.4
Using the ROQL Query Builder
3.3.4.1
Simplifying the Discovery of Standard and Custom Business Objects
3.3.4.2
Suggesting Query Constructs Based on the Context
3.3.4.3
Providing Auto-Completion
3.3.4.4
Providing Alias Support to Improve Readability
3.3.4.5
Using ROQL to Suggest Relationships
3.3.4.6
Using the Query Builder to Obtain Inline and Semantic Validation
3.3.5
Adapter Support for ROQL
3.3.5.1
Query Arguments
3.3.5.2
Support for Bind Parameters
4
Understanding RightNow Adapter Advanced Concepts
4.1
Understanding the SOAP API
4.1.1
Understanding Objects
4.1.2
Understanding Transactions
4.2
Handling the Polymorphic Behavior of Oracle RightNow Cx Schema
4.2.1
Example: Mapping A Custom Object
4.2.1.1
Example: Mapping an Object without Using an Oracle RightNow Adapter
4.2.1.2
Example: Mapping an Object with the Oracle RightNow Adapter
4.3
Integrating with Custom Objects in the Cloud
4.3.1
Creating Custom Objects in the RightNow Cx Server
4.3.2
Selecting Custom Objects to Perform Operations
4.4
Understanding Oracle RightNow Adapter Security Management
4.4.1
Authenticating on the Oracle RightNow Cx Server with Account Passwords
4.4.1.1
Understanding Access Control on the Oracle RightNow CX Server
4.4.2
Oracle Cloud Connect Web Services for SOAP Site Configuration
4.4.2.1
Configuring Restricted Access Permissions on RightNow Cx
4.4.3
Validating Account Credentials
4.4.4
Profile Configuration
4.4.5
Password-based Authentication
4.5
Oracle RightNow Adapter Test Functionality
4.5.1
Design-Time Test Functionality Details
4.6
Oracle RightNow Adapter Limit and Restriction Handling
4.6.1
Delete-Cascading Delete Effect
4.6.2
API Limits Enforced by the RightNow Cx Server
5
Understanding BPEL Integration with Service Components (BPEL/Mediator)
5.1
Overview
5.1.1
Understanding the Account Object
5.2
Configuring the CSF Key on Fusion Middleware Control Console
5.3
Designing a Composite for Service Integration
5.3.1
Defining Composite for BPEL and Mediator
5.4
Configuring the Oracle RightNow Adapter
5.5
Integrating with BPEL
5.6
Deploying the Composite
5.7
Testing the Composite
5.7.1
Testing the Outbound Process
6
Developing Oracle Service Bus Integrations with the Oracle RightNow Adapter
6.1
Generating Oracle Cloud Adapter Artifacts
6.1.1
Creating Oracle Service Bus Projects Using Oracle Service Bus Console
6.1.2
Creating a Service Bus Project, and Generating the Oracle Service Bus JCA Business Service
6.1.2.1
Creating an Empty Console for the Oracle Service Bus and Creating a New Service Bus Project
6.1.2.2
Defining a Service Bus Business Service with the Oracle RightNow Adapter
6.1.2.3
Testing the Oracle Service Bus Project from the Oracle Service Bus Console
7
Configuring the Oracle RightNow Cx Adapter on Oracle WebLogic Server
7.1
Understanding Oracle RightNow Adapter Runtime Properties
7.1.1
About Retry Properties
7.1.1.1
Property Values Seen in the Composite
7.1.1.2
Providing the Property Values at the Fusion Middleware Control Console
8
Troubleshooting and Error Handling with the RightNow Adapter
8.1
Verifying the OPatch Installation
8.1.1
Verifying Installation of the JDeveloper Plug-in for Oracle RightNow Cx Adapter
8.1.2
Verifying Installation of the Oracle RightNow Adapter Runtime Plug-in on the Server Side
8.2
Understanding Oracle RightNow Adapter Design-Time JDeveloper Errors
8.3
Understanding API Faults and Error Handling
8.3.1
About Request Errors
8.3.2
About Server Errors
8.3.3
About Unexpected Errors
8.4
Understanding RightNow Exception Codes
8.5
Understanding Adapter Fault Handling
9
Oracle RightNow Adapter Use Cases
9.1
Performing a Create, Read, Update, Destroy (CRUD) Operation on a Single Business Object
9.2
Performing a CRUD Operation on Multiple Business Objects
9.3
Performing a Batch Operation with Multiple Business Objects and Multiple Operations
9.4
Querying Arbitrary Objects using ROQL
9.5
Performing CRUD Operations on Custom Objects
9.6
Chaining Multiple Operations Together in One Batch Request
A
Credential Store Configuration for Managing RightNow Credentials
A.1
Using the CSF Key in Fusion Middleware Control
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