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Sun Server X2-4 (formerly Sun Fire X4470 M2)

Service Manual

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Document Information

Using This Documentation

1.  Sun Server X2-4 Service Manual Overview

1.1 System Overview

1.1.1 Intel Xeon E7 Platform

1.1.2 Block Diagrams

1.1.3 Processors (CPUs)

1.1.4 Memory

1.1.5 Cooling

1.1.6 Input/Output (I/O)

1.1.7 Summary of Supported Components and Capabilities

1.2 Server Front Panel Features

1.3 Server Back Panel Features

1.4 Performing Service Related Tasks

2.  Preparing to Service the Sun Server X2-4

2.1 Location of Replaceable Components

2.2 Tools and Equipment Needed

2.3 Performing Electrostatic Discharge and Static Prevention Measures

2.3.1 Using an Antistatic Wrist Strap

2.3.2 Using an Antistatic Mat

2.4 Positioning the Server for Maintenance

Extend the Server to the Maintenance Position

2.5 Releasing the Cable Management Arm

Release the CMA

2.6 Powering Off the Server

Power Off the Server Using the Service Processor Command-Line Interface

2.7 Removing the Server Top Cover

Remove the Server Top Cover

2.8 Removing or Installing Filler Panels

2.9 Attaching Devices to the Server

2.9.1 Connector Locations

2.9.2 Cabling the Server

3.  Servicing CRU Components That Do Not Require Server Power Off

3.1 Servicing Disk Drives (CRU)

3.1.1 Disk Drive Status LED Reference

3.1.2 Removing and Installing Disk Drives and Disk Drive Filler Panels

Remove a Disk Drive Filler Panel

Remove a Disk Drive

Install a Disk Drive

Install a Disk Drive Filler Panel

3.2 Servicing Fan Modules (CRU)

3.2.1 About Server Fans

3.2.2 Fan Module LED Reference

3.2.3 Detecting Fan Module Failure

3.2.4 Removing and Installing Fan Modules

Remove a Fan Module

Install a Fan Module

3.3 Servicing Power Supplies (CRU)

3.3.1 Power Supply LED Reference

3.3.2 Detecting a Power Supply Failure

3.3.3 Removing and Installing Power Supplies

Remove a Power Supply

Install a Power Supply

4.  Servicing CRU Components That Require Server Power Off

4.1 Servicing Memory Risers and DIMMs (CRU)

4.1.1 CPUs, Memory Risers, and DIMMs Physical Layout

4.1.2 Memory Riser Population Rules

4.1.3 Memory Riser DIMM Population Rules

4.1.4 Memory Performance Guidelines

4.1.5 DIMM Fault Isolation

4.1.6 Supported DIMMs

4.1.7 Unsupported DIMMs

4.1.8 Removing and Installing Memory Risers, DIMMs, and Filler Panels

Remove a Memory Riser Filler Panel

Remove a DIMM Filler Panel

Remove a Memory Riser and DIMM

Install Memory Risers and DIMMs

Install a Memory Riser Filler Panel

Install a DIMM Filler Panel

4.2 Servicing PCIe Cards (CRU)

4.2.1 PCIe Card Configuration Rules

4.2.2 PCIe Cards With Bootable Devices

4.2.3 Avoiding PCI Resource Exhaustion Errors

4.2.4 Removing and Installing PCIe Cards and PCIe Card Filler Panels

Remove a PCIe Card Filler Panel

Remove a PCIe Card

Install a PCIe Card

Install a PCIe Card Filler Panel

4.3 Servicing the DVD Drive and DVD Driver Filler Panel (CRU)

Remove the DVD Drive or DVD Drive Filler Panel

Install the DVD Drive or DVD Drive Filler Panel

4.4 Servicing the System Lithium Battery (CRU)

Remove the System Battery

Install the System Battery

5.  Servicing FRU Components

5.1 Servicing the CPU and Heatsink (FRU)

5.1.1 CPU Placement

5.1.2 Removing and Installing a Heatsink Filler Panel, CPU Cover Plate, Heatsink, and CPU

5.2 Servicing the Fan Board (FRU)

Remove the Fan Board

Install the Fan Board

5.3 Servicing the Power Supply Backplane (FRU)

Remove the Power Supply Backplane

Install the Power Supply Backplane

5.4 Servicing the Disk Drive Backplane (FRU)

Remove the Disk Drive Backplane

Install the Disk Drive Backplane

5.5 Servicing the Motherboard (FRU)

Remove the Motherboard

Install the Motherboard

6.  Returning the Server to Operation

6.1 Replacing the Server Top Cover

Replace the Server Top Cover

6.2 Returning the Server to the Normal Rack Position

Return the Server to the Normal Rack Position

6.3 Powering On the Server

Power On the Server

7.  Servicing the Server at Boot Time

7.1 Powering On the Server

7.2 About the BIOS

7.3 Default BIOS Power-On Self-Test (POST) Events

7.4 BIOS POST F1 and F2 Errors

7.5 How BIOS POST Memory Testing Works

7.6 Ethernet Port Device and Driver Naming

7.6.1 Ethernet Port Booting Priority

7.7 BIOS Setup Utility Menus

7.8 Performing Common BIOS Procedures

Access the BIOS Setup Utility

Reset the BIOS Password

Configure Support for TPM

Configure SP LAN Settings

Configure Option ROM Settings

7.8.1 Configuring Serial Port Sharing

7.9 BIOS and SP Updates

7.10 BIOS Configuration Tool

8.  Troubleshooting the Server and ILOM Defaults

8.1 Troubleshooting the Server

8.2 Diagnostic Tools

8.2.1 Diagnostic Tool Documentation

8.3 Using the Preboot Menu Utility

8.3.1 Accessing the Preboot Menu

8.3.2 Restoring Oracle ILOM to Default Settings

8.3.3 Restoring Oracle ILOM Access to the Serial Console

8.3.4 Restoring the SP Firmware Image

8.3.5 Preboot Menu Command Summary

8.4 Contacting Support

8.5 Locating the Chassis Serial Number

A.  Server Specifications

A.1 Physical Specifications

A.2 Electrical Specifications

A.3 Environmental Requirements

B.  BIOS Setup Utility Menus

B.1 BIOS Main Menu Selections

B.2 BIOS Advanced Menu Selections

B.3 BIOS PCIPnP Menu Selections

B.4 BIOS Boot Menu Selections

B.5 BIOS Security Menu Selections

B.6 BIOS IO/MMIO Menu Selections

B.7 BIOS Chipset Menu Selections

B.8 BIOS Exit Menu Selections

C.  Connector Pinouts

C.1 USB Connectors

C.2 Serial Connector

C.3 Gigabit-Ethernet Connectors

C.4 Network Management Port Connector

C.5 Video Connectors

C.6 Serial Attached SCSI (SAS) Connector

D.  Getting Server Firmware and Software

D.1 Firmware and Software Updates

D.2 Firmware and Software Access Options

D.3 Available Software Release Packages

D.4 Accessing Firmware and Software

Download Firmware and Software Using My Oracle Support

D.4.1 Requesting Physical Media

D.4.2 Gathering Information for the Physical Media Request

Request Physical Media (Online)

Request Physical Media (By Phone)

D.5 Installing Updates

D.5.1 Installing Firmware

D.5.2 Installing Hardware Drivers and OS Tools


Download Firmware and Software Using My Oracle Support

  1. Navigate to the following web site:
  2. Sign in to My Oracle Support.
  3. At the top of the page, click the Patches and Updates tab.

    The Patches and Updates screen appears.

  4. In the Search screen, click Product or Family (Advanced Search).

    The screen appears with search fields.

  5. In the Product field, select the product from the drop-down list.

    Alternatively, type a full or partial product name (for example, Sun Server X2-4) until a match appears.

  6. In the Release field, select a software release from the drop-down list.

    Expand the folders to see all available software releases.

  7. Click Search.

    The software release comprises a set of downloads (patches).

    See D.3 Available Software Release Packages for a description of the available downloads.

  8. To select a patch, click the check box next to the patch name (you can select more than one patch).

    A pop-up action panel appears. The panel contains several action options.

  9. To download the update, click Download in the pop-up panel.

    The download begins automatically.

D.4.1 Requesting Physical Media

If your processes do not allow downloads from Oracle web sites, you can access the latest software release through a physical media request (PMR).

The following table describes the high-level tasks for making a physical media request and provides links for further information.

Gather information you will need to provide for the request.
Make the physical media request either online or by calling Oracle Support.

D.4.2 Gathering Information for the Physical Media Request

You must have a warranty or support contract for your server in order to make a physical media request (PMR).

Before you make the PMR, gather the following information: