Landing pages are used to control which page is initially viewed by the agent at the start of the Click to Call call. Typically, landing pages are determined based on the URL viewed on the store front when the call was initiated. However, the Landing Page components provide a generic interface that allows you to determine a landing page based on other values, and not just the store front URL.
Because most of the time the landing page is determined by the store front URL at the time the call was initiated by the customer, CSC provides a number of LandingPage and LandingPageHandlers pre-configured to land on specific views within the CSC application. This includes a default landing page that is used when no other landing page is provided.
LandingPage configurations are available for landing the follow views in CSC. Any one of the provided LandingPages can be mapped to one or more store front URLs.
The shopping cart view of the active order
The customer profile view of the active customer
The existing order view for a given order
The product view for a given product
The main catalog browse view
