Setting up Returned Item Dispositions

When an agent processes the receipt of a returned item, the agent assigns an action that should occur with the return. For example, an item might be returned directly to the available stock, or sent for refurbishment. The ATG Control Center identifies these actions as returned item dispositions.

When processing the receipt of a returned item, the agent selects a returned item disposition from a list that can be customized. The disposition selected by the agent is stored with the record of the returned item in the system.

Returned item dispositions are configured by performing the following steps:

  1. Add a returnItemDisposition item to the /atg/commerce/custsvc/
    CSRRepository.     For example, the following will add a return reason of “incorrect size”:

    <add-item item-descriptor=" returnItemDisposition"
      repository="/atg/commerce/custsvc/CsrRepository">
     <set-property name="description" value="incorrectSize"/>
     <set-property name="updateInventory" value="false"/>
    </add-item>

  2. To add a new disposition code, copy all of the existing reason codes from the atg.commerce.csr.returns.ReturnDispositionMessages.
    properties     file to a new properties file. Then add any new disposition codes to this file. The newly created resource file should be set in the resourceBundle attribute. Continuing with the incorrect size example:

    #atg.commerce.csr.returns.ReturnDispositionMessages.properties
    incorrectSize=Incorrect Size

  3. You can specify a new resource bundle by changing the resource bundle specified in the CSRRepository definition file:

    <item-descriptor name="returnItemDisposition">
     <property name="readableDescription">
       <attribute name="resourceBundle" value="com.example.MyResourceBundle"/>
     </property>
    </item-descriptor>

 
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