Use the ATG Control Center to create returned item dispositions:
Using the ATG Control Center, select the Customer Service task area from the main menu.
Select Returned Item Dispositions from the Customer Service submenu.
The system displays the Returned Item Dispositions screen. Click List to display all existing returned item dispositions.
Click New Item to display the New Item dialog box. Type a description for the returned item disposition in the Description field, for example, Return to Stock.
The description for the returned item disposition is displayed in the Action Taken with Returned Item drop-down list on the Receive Returned Item page. An agent can select the returned item disposition when processing the return of an item from a customer.
Click the Update Inventory field and then select True or False from the drop-down list. Selecting True will increase the stock level of the item by the quantity that is returned. Selecting False will not increase the stock level.
For example, if the given returned item disposition is Return to Stock, select True to have the item returned to stock. However, if the returned item disposition is Item is Broken, selecting False, will not return the item to stock and the inventory for the item will remain unchanged.
Optionally, enter an ID (or code) for the returned item disposition in the New ID field. If this field is left blank the system will automatically generate an ID.
Click OK. The system creates the returned item disposition and displays it in the list on the Returned Item Dispositions screen.
